Payments-Commercial Card-Product Manager-Vice President

JPMorganChase•Chicago, IL

13h

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Commercial Card, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
5+ years of progressive work experience with increased responsibility within vendor management
Bachelor's Degree in a related field or equivalent work experience
Excellent communication and interpersonal skills with proven ability to tailor message to various audiences
Demonstrated understanding of business challenges and opportunities, always seeking to understand the business objectives before looking for a specific solution
Proven ability to accomplish goals through influence across the enterprise, rather than direct line management control (negotiation and collaboration)
Ability to anticipate potential issues, ask the right questions and find the right inputs; ability to monitor and review vendor's financial and operational performance
Demonstrated ability to bring together individuals with different perspectives and opinions, and drive toward a common goal
Analytical mindset to monitor and review vendors' operational performance, seek out solutions to issues at hand

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Ability to translate contractual requirements in a meaningful way to ensure key stakeholders understand their contractual obligations

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Communicating effectively with key internal and external partners to understand needs and priorities
Manage vendors to ensure a consistent, transparent, and efficient approach to the way strategic suppliers deliver value to the business
Serve as the initial escalation point for disputes/ issues, support audits as applicable
Define a consistent set of metrics to track strategic supplier performance against stated objectives.
Benchmark the cost, performance, and efficiency of vendors, monitor and report on service levels
Participate in and / or manage ad hoc projects as needed