Payments Associate - Payment Operations
About The Position
The Payments Associate performs a variety of daily tasks including processing payment transactions, reviewing reports, and performing balancing duties. This role is responsible for providing internal customer support to all branches, treasury management, corporate banking, and lending personnel concerning questions regarding payment processing. The position requires collaboration with all departments within the organization. The payment areas include ACH, Wire, and other real-time payment channels, handling the processing of payment receipt and delivery for all customers. The primary responsibilities include managing the flow of transactions and ensuring proper and timely posting of payments, while striving to provide excellent internal and external customer support for existing consumer and business accounts.
Requirements
- High school diploma or general education degree (GED) required.
- Proficient with Microsoft Office Products including Outlook, Word and Excel.
- Ability to understand and utilize banking industry technology.
- Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
- Demonstrated ability to manage priorities and meet critical deadlines as defined.
- Strong organizational and prioritization skills.
- Team player with a positive outlook.
Nice To Haves
- Experience in banking or other financial institution preferred.
Responsibilities
- Ensures accurate and timely processing of payments functions.
- Collaborates with peers and leaders effectively.
- Demonstrates a willingness to change processes and technological capabilities.
- Learns new systems and processing in order to streamline and scale work.
- Performs work within customer service level expectations and key vendor processing timelines.
- Performs daily work as defined with accuracy.
- Performs transactions within associated compliance requirements.
- Analyzes transactional risk and reasonableness in accordance with bank guidelines.
- Performs balancing duties to ensure that systems are in balance and exceptions are cleared.
- Acquires and maintains a proficiency in the Bank's policies and procedures, and adheres to all applicable laws, rules, and regulations.
- Completes all assigned compliance training in a timely manner.
- Maintains professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
- Manages priorities and meets critical deadlines as defined.
- Works collaboratively within a team and with customers they service.
Benefits
- 17 Days of PTO (Paid Time Off)
- 5 days of STD (Short Term Disability)
- 11 annual paid holidays
- 1 floating holiday
- Medical insurance
- Dental insurance
- Vision insurance
- Health Care Flexible Spending
- Dependent Care Flexible Spending
- Transportation Fringe Benefit Plan
- Group Life insurance
- Long Term Disability insurance
- Optional Life insurance
- Access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products.
- 401(k) with employee match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
