Payment Operations Associate

Mi Familia & Summit Home Health and Hospice•San Antonio, TX

3h•Hybrid

About The Position

Mi Familia & Summit Home Health and Hospice is seeking a highly organized, detail-oriented, and dependable Payment Operations Associate to support our financial and operational activities. This position plays an important role in helping ensure that payment-related processes, records, transactions, and supporting documentation are handled accurately, efficiently, and professionally. The successful candidate will work collaboratively with internal teams to support established financial processes while maintaining a high level of accuracy, confidentiality, and accountability. This is a hybrid position based in San Antonio, Texas, combining remote work with required in-office work based on departmental and business needs. We are looking for a professional who is comfortable working with detailed information, managing multiple priorities, resolving routine discrepancies, and contributing to an efficient and well-organized payment operations function.

Requirements

High school diploma or equivalent.
Previous experience in an administrative, financial, accounting, billing, payment operations, or related role is preferred.
Strong attention to detail and commitment to accuracy.
Excellent organizational and time-management skills.
Strong written and verbal communication skills.
Ability to manage multiple tasks and meet established deadlines.
Professional judgment and problem-solving abilities.
Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
Ability to learn and effectively use company systems and software.
Ability to handle confidential and sensitive information responsibly.
Strong interpersonal skills and the ability to work effectively with different teams.
A dependable and professional approach to work.
Previous experience in payment processing, accounts receivable, billing, financial administration, healthcare administration, banking operations, or a closely related field is preferred.
Ability to review, process, record, and reconcile payment transactions accurately.
Ability to identify discrepancies, investigate issues, and follow established procedures to support timely resolution.
Basic to intermediate proficiency with Microsoft Office, particularly Microsoft Excel, Word, and Outlook.
Ability to learn and use accounting, billing, payment-processing, electronic health record (EHR), and other business systems as required.
Professional and courteous communication with internal departments and authorized external parties.
Ability to maintain accurate records and handle confidential financial and business information appropriately.
Ability to work independently while also contributing effectively to a collaborative team environment.
Demonstrated reliability, accountability, professionalism, and sound judgment.
Candidates must be legally authorized to work in the United States.
Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Experience in payment operations, accounts receivable, accounting, billing, or financial administration.
Experience with transaction reconciliation or financial recordkeeping.
Experience using accounting, billing, payment-processing, or financial management systems.
Healthcare administration, healthcare billing, or revenue cycle experience.
Strong Microsoft Excel skills.
Experience working in a professional environment with established procedures and confidentiality requirements.
Experience in a healthcare, home health, hospice, medical billing, revenue-cycle, insurance, or related environment.
Experience with payment posting, accounts receivable, reconciliation, billing support, or financial reporting.
Familiarity with healthcare reimbursement and payer processes.
Experience working with Medicare, Medicaid, commercial insurance, or other healthcare payment processes.
Experience using healthcare billing platforms, accounting software, EHR systems, or payment-management systems.
Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration, or a related field.
Previous experience handling high-volume transactions while maintaining accuracy and appropriate documentation.

Responsibilities

Supporting the accurate and timely processing of authorized payment-related transactions.
Reviewing payment information and supporting documentation for completeness and accuracy.
Maintaining accurate records of transactions and payment activity.
Assisting with payment tracking, posting, reconciliation, and documentation.
Identifying discrepancies, missing information, or processing exceptions and escalating issues when appropriate.
Researching routine payment-related questions and assisting with their resolution.
Preparing reports, spreadsheets, and other documentation to support departmental activities.
Assisting with reconciliation of payment records and internal financial information.
Maintaining organized electronic records and documentation.
Communicating professionally with internal departments regarding payment-related matters.
Supporting established internal procedures and operational controls.
Assisting with departmental projects and process-improvement initiatives.
Protecting confidential financial, business, employee, and other sensitive information.
Participating in team meetings, training, and other required activities.
Performing other related duties consistent with the responsibilities of the position.