Payments and Account Services Supervisor, Full-time, Onsite

Kelly Community FCU • Tyler, TX

1d • $50,000 - $57,000 • Onsite

About The Position

We're Growing our Team! Are you a leader who thrives on accountability, builds high-performing teams, and takes ownership of outcomes? Do you have a passion for developing people while driving operational excellence and financial growth? If so, we invite you to join our team as Payment & Account Services Supervisor. You'll have an opportunity to make a lasting impact on our organization, our members, and the team you lead. We are looking for a driven, strategic, and accountable leader who understands that exceptional results begin with exceptional leadership. This is a full-time, exempt (salary) position with benefits, offering a salary range of $50,000 - $57,000 per year, depending on experience (DOE), paid bi-weekly. The role is based onsite in our Tyler, TX Administration Office.

Requirements

• Two to Five years of similar or related experience in credit union/banking, such as credit/debit card disputes, ACH, EFT, etc.
• A high school degree or GED is required.

Nice To Haves

• Prior supervisory role experience in similar banking or credit union is preferred.
• Related supervisory experience preferred.
• Fluent Bilingual English & Spanish preferred.

Responsibilities

• Lead and grow debit and credit card portfolios while achieving revenue and performance goals. Grow cards (both debit and credit) with activity to at least $580K as of Dec 31, 2026.
• Manage the net income associated with debit and credit cards to be more than $356K, Expenses are under $622K, and Income is greater than $978K
• Manage and oversee the IRA portfolio with accuracy and attention to detail; zero errors or expenses to the credit union.
• Ensure operational excellence through strong controls, compliance, and audit readiness. Maintain no more than two total finding on all audits and exams pertaining to the department.
• Develop, implement, and improve processes that increase efficiency, consistency, and risk management.
• Monitor key performance indicators and drive measurable results across the department.
• Collaborate with leadership to identify opportunities for growth and service enhancement.
• Retain top talent and grow the team while creating a culture built on accountability, performance, and continuous improvement.
• Provide clear expectations, consistent coaching, meaningful feedback, and timely performance management.

Benefits

• Health, 3 plan options with BC/BS – one plan fully paid for employee
• Dental, Vision, Short- and Long-term disability, Basic Life/AD&D, and Voluntary Life/AD&D
• Supplemental Accident and Critical Illness Insurance
• 401K with Employer Match – employee fully vested on Day One!
• Paid Leaves include Vacation, Sick, Bereavement, Jury Duty, Volunteer ( Not eligible during initial 90 day hiring period)
• Plus 11 paid Holidays annually!
• Casual work attire environment!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED