Payments Administrator

EQ Bank | Equitable Bank • Toronto, ON

33d • Hybrid

About The Position

The incumbent is responsible to accurately process financial transactions, including incoming and outgoing payments, which affect the repayment schedule of the mortgage and loan portfolio.

Requirements

• Complete a degree or diploma program in a related discipline with a minimum of 2-3 years’ experience in the mortgage industry
• In depth knowledge of cheque clearing and collection process
• Ability to confidently make decisions regarding cheque clearing items
• In depth knowledge and understanding of company’s payment hierarchy rules and application
• Strong math and analytical skills
• Strong attention to detail
• Ability to meet tight deadlines
• Ability to balance multiple priorities simultaneously
• Strong organization skills
• Provides superior customer service to its internal and external customers
• Team oriented
• Ability to solve problems and propose solutions
• Knowledge of various software including Word, with intermediate excel skills being a must
• Self-motivated with the ability to work with very little or no supervision

Responsibilities

• Process incoming payments received via multiple methods
• Run and reconcile transaction verification reports
• Ensure daily incoming payment and returned payment files are processed on time and accurately
• Process line of credit (LOC) cheques by completing review (body of the cheque, limit, signature) according to company guidelines and banking regulations
• Decision to honour/dishonour LOC cheques
• Post daily payment transactions, electronic (EFT) payments, and make detailed notes in all required systems
• Attend to HELOC requests including reprocessing of payments, charging fees, and investigating disputed LOC cheques
• Investigate and communicate with FI (TD), IT, and other parties if issues arise and follow up for timely resolution
• Accurately prepare reconciliation sheet for daily deposit and accounting
• Post full payouts and principal paydowns accurately on the system of record
• Calculate per diem interest in conjunction with receipt of payout funds and accurately identify shortfalls and overpayments requiring action
• Liaise with a variety of internal departments to address any unique ad hoc issues that may arise
• Escalate system issues appropriately to management and business analyst partners
• Gather data and accurately prepare assigned departmental reports as required

Benefits

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree