Payment Systems Specialist I/II

Educational Federal Credit Union•Miami, FL

About The Position

Provides internal operations support to member-facing employees and evaluates service requests to identify operational improvements. Responsible for essential operational functions as assigned by the Payment Systems Manager.

Requirements

Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.
Less than 2 years Financial Services/customer service experience.
Strong communication, analytical, research, and problem-solving skills.
Moderate to advanced knowledge of credit union policy and procedures.
Accuracy and attention to detail.

Nice To Haves

Proficiency in Microsoft Office is desirable.

Responsibilities

Maintain a thorough knowledge of credit union services, policies, procedures, and general operations practices.
Assist frontline and key support departments with complex member inquiries, account issues, research, and document requests. Provide support for all functions processed in the Payment Systems department.
Answer member calls and provide assistance or direct the call to the appropriate department.
Process and review daily ATM deposits and ATM terminal activity. Responsibilities include: performing draft image repairs, monitoring incoming deposits, review check hold exceptions, reversing fraudulent/invalid checks when necessary, and balancing the General Ledger.
Process daily draft inclearings. Responsibilities include: posting the draft file, performing draft image repairs, reviewing and posting draft exceptions, processing draft returns, and balancing the General Ledger.
Process stop payment orders and statement/check copies requested through Online Banking, fax, or mail.
Review and process daily check order exceptions. Contact applicable members with shipping discrepancies.
Balance department-related General Ledger accounts.
Perform other duties as assigned by management.