Payment Systems Specialist I/II

EdFed•Miami, FL

About The Position

Provides internal operations support to member-facing employees and evaluates service requests to identify operational improvements. Responsible for essential operational functions as assigned by the Payment Systems Manager.

Requirements

Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.
Less than 2 years Financial Services/customer service experience.
Strong communication, analytical, research, and problem-solving skills.
Moderate to advanced knowledge of credit union policy and procedures.
Accuracy and attention to detail.
Proficiency in Microsoft Office is desirable.

Responsibilities

Maintain a thorough knowledge of credit union services, policies, procedures, and general operations practices.
Assist frontline and key support departments with complex member inquiries, account issues, research, and document requests.
Provide support for all functions processed in the Payment Systems department.
Answer member calls and provide assistance or direct the call to the appropriate department.
Process and review daily ATM deposits and ATM terminal activity.
Perform draft image repairs, monitor incoming deposits, review check hold exceptions, reverse fraudulent/invalid checks when necessary, and balance the General Ledger.
Post the draft file, perform draft image repairs, review and post draft exceptions, process draft returns, and balance the General Ledger.
Process stop payment orders and statement/check copies requested through Online Banking, fax, or mail.
Review and process daily check order exceptions.
Contact applicable members with shipping discrepancies.
Balance department-related General Ledger accounts.
Perform other duties as assigned by management.