Payment Systems Analyst - Bank Operations
About The Position
This position will be a member of a highly engaged team that supports technologies within the enterprise specifically related to Commerce Connections, Integrated Receivables, Collect Pay and Account Reconciliation Process. This position is responsible for providing high touch BU technical support level 2 to commercial, small business and internal customers of the bank. Additionally, this position requires the analyst to monitor and resolve customer service file issues, document and develop technical processes, self-manage projects, create useful reporting, and respond to system issues within service level agreement timeframes. The analyst is responsible for updating our internal partners, being the liaison between several lines of business and ensuring that all departmental controls are followed. On this team, we value our culture with a strong emphasis on diversity equity and inclusion. Monthly, we participate in culture activities within the program and within the Bank Ops division. We understand that the success of a team is respecting and playing to the strengths of each member. We are looking for a member who is technical but equally values corporate citizenship and culture.
Requirements
- Bachelor’s degree in Information Technology, Business, Math, Engineering, Marketing, or related field or equivalent combination of education and experience required
- 3+ years IT solutioning, test planning, test execution, and remediation experience required
- Basic knowledge of the Agile project methodology
- Basic knowledge of Microsoft Visio or other equivalent process flow-charting tool
- Ability to troubleshoot basic technical issues and provide timely resolution
- Strong problem-solving and logic-based reasoning skills
- Ability to produce clear and concise documentation
- Intermediate presentation skills to present to multiple levels while being proficient in PowerPoint
- Ability to analyze details and translate technical/non-technical terminology
- Ability to relationship build across business, functions, and IT stakeholders
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
Responsibilities
- Support technologies within the enterprise specifically related to Commerce Connections, Integrated Receivables, Collect Pay, and Account Reconciliation Process
- Provide high touch basic to intermediate BU technical support level 2 to commercial, small business and internal customers of the bank
- Monitor and resolve basic to intermediate customer service file issues, document and develop technical processes, self-manage projects, create useful reporting
- Respond to basic to intermediate system issues within service level agreement timeframes and serve as the liaison between several lines of business and ensure that all departmental controls are followed
- Perform other duties as assigned
Benefits
- employer sponsored health, dental, and vision insurance
- 401(k)
- life insurance
- paid vacation
- paid personal time
- career development
- education assistance
- voluntary supplemental benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
