Payment Specialist (REMOTE)

Impact Brands

6d•Remote

About The Position

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast ). We are dedicated to helping improve the lives of people all over the world. At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles. IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Payment Specialist and let’s impact billions together!

Requirements

Great attention to detail.
Willingness to learn and develop daily.
Proficient in relevant computer applications.
Excellent written and verbal English language skills.
Ability to multitask, set priorities, and manage time effectively.
Excellent communication skills.
Customer focus and adaptability to different personality types.

Nice To Haves

Previous experience in Chargeback, Refund, Account Receivable or similar fields is an advantage.

Responsibilities

Communicate with customers (if it is needed), and internal teams.
Stay updated on industry regulations and compliance requirements.
Analyze data to identify trends and root causes.
Fight chargeback cases.
Provide exceptional customer service.
Produce various daily, weekly, and/or monthly statistical reports.
Prepare KPI’s reports of chargebacks.
And other tasks.

Benefits

Remote work.
Home office allowance
Possibility to choose between a MacBook or a Windows-based workstation.
Health and wellness budget.
25+ Working Days of Holidays
2 paid days each year towards personal growth and community impact (Volunteering).
Online training for personal development.
Achievement Bonus.
Exclusive access to our health and wellness products.
Welcome Package.