Payment Specialist

Impact Brands

21h•Remote

About The Position

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast ). We are dedicated to helping improve the lives of people all over the world. At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles. IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a Payment Specialist and let’s impact billions together!

Requirements

Excellent attention to detail and a strong sense of responsibility
Ability to adapt quickly to changing priorities, processes, and business needs
Strong communication skills, with the ability to collaborate effectively with customers, colleagues, and stakeholders
Willingness to learn, grow, and continuously develop
Proficiency in relevant computer applications
Excellent written and verbal English communication skills
Ability to multitask, prioritize workload, and manage time effectively
Customer-focused mindset with the ability to adapt to different personality types
Proactive, reliable, and capable of working independently while being a strong team player

Nice To Haves

Previous experience in Chargebacks, Payments, Refunds, Accounts Receivable (AR), or similar operational fields is an advantage

Responsibilities

Communicate effectively with customers (when needed) and internal teams
Handle chargeback cases and support payment-related investigations
Work with customer payment-related issues, including Accounts Receivable (AR) tasks
Analyze data to identify trends, root causes, and opportunities for process improvement
Support KPI analysis and provide insights based on operational data
Stay up to date with industry regulations and compliance requirements
Provide exceptional customer service
Produce daily, weekly, and/or monthly operational and statistical reports
Perform other related tasks as required

Benefits

Remote work
15+ Working Days of Holidays
Internet subsidy
Health and wellness budget
Birthday Gift (additional time-off)
Team-building activities and engaging online events
Opportunities for career advancement
2 paid days each year towards personal growth and community impact (Volunteering)
Permanent contract
Global flatwork culture