Sr Payment Solutions Specialist 1

Summit Credit Union • Village of Cottage Grove, WI

9d • Onsite

About The Position

At Summit Credit Union, we understand that when members fall behind on payments, they need solutions, guidance, and support—not just collections. As a Payment Solutions Specialist, you’ll play a critical role in helping members regain financial stability while protecting the credit union’s assets. Through thoughtful problem-solving, strong compliance practices, and collaborative efforts, your work supports both member success and organizational risk management.

Requirements

• Associate degree or equivalent work experience in a related field.
• Minimum of three years of experience in a high-volume collections and/or loan servicing environment.
• Strong understanding of collection systems, loan documentation, deposit accounts, insurance programs, and return items.
• Knowledge of legal processes related to collections, including consumer loans, mortgages, business loans, bankruptcy, and motor vehicle actions.
• Ability to obtain a Nationwide Mortgage Licensing System (NMLS) number.
• Excellent verbal, written, and negotiation skills with the ability to handle sensitive situations professionally.
• Strong analytical, organizational, and problem-solving skills with sound judgment.
• High attention to detail and ability to manage multiple priorities independently.
• Advanced proficiency in Microsoft Excel and working knowledge of Word, Outlook, and database systems.
• A collaborative, team-oriented mindset with a commitment to shared success.

Responsibilities

• Manage delinquent accounts by evaluating account status, identifying root causes of delinquency, and determining appropriate resolution strategies.
• Work directly with members to bring accounts current, offering education and guidance on available programs and financial solutions.
• Execute collection activities across consumer, mortgage, and business loan portfolios, including legal actions when necessary.
• Collaborate with third-party vendors such as attorneys, auction houses, and agencies to resolve accounts effectively.
• Ensure all collection efforts, documentation, and account actions meet regulatory and internal compliance requirements.
• Investigate and resolve escalated or complex member issues with accuracy, professionalism, and care.
• Recover funds efficiently while balancing member experience and organizational risk.
• Analyze delinquency trends and reporting to ensure accuracy and identify opportunities for improvement.
• Support the payment solutions team by sharing knowledge, best practices, and advanced collection expertise.

Benefits

• A meaningful role where you directly help members overcome financial challenges and regain stability.
• Opportunities to collaborate with experienced, supportive colleagues and external partners.
• A culture that values accountability, expertise, and member-focused solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree