Payment Services Specialist

Free Checking at Star One•Sunnyvale, CA

10d•Onsite

About The Position

The Payment Services Specialist supports the accurate, secure, and timely delivery of card and payment services, including debit and credit card maintenance, disputes, fraud support, wire transfers, ACH, electronic payments, transaction research, reconciliations, and exception resolution. This role assists members and employees, works with internal departments and service providers, follows regulatory and operational controls, maintains accurate records, and contributes to process improvements while delivering professional, responsive service in a fast-paced environment.

Requirements

2- 4 years of related experience in a financial institution
Knowledge of debit and credit card services, ACH, wires, electronic payments, applicable regulations, and financial institution practices.
Strong research, analytical, communication, and member service skills.
Ability to resolve transaction issues, follow detailed procedures, manage competing priorities, and complete work accurately and timely in a fast-paced environment.
Proficiency with Microsoft Office and payment processing systems is preferred.
MUST HAVE GOOD CREDIT.

Nice To Haves

Bachelor’s degree preferred in Business, Accounting, Finance or equivalent level of education and experience.

Responsibilities

Supports the accurate, secure, and timely delivery of card and payment services.
Handles debit and credit card maintenance, disputes, and fraud support.
Manages wire transfers, ACH, and electronic payments.
Performs transaction research, reconciliations, and exception resolution.
Assists members and employees.
Works with internal departments and service providers.
Follows regulatory and operational controls.
Maintains accurate records.
Contributes to process improvements.
Delivers professional, responsive service in a fast-paced environment.