Payment Services Manager

The Power to Shine•Gainesville, FL

About The Position

The Payment Operations Manager leads the payments team in the day-to-day accounting functions related to payment activities, supports new product/payment initiatives, and collaborates with other departments to improve efficiency and mitigate risk. This role oversees the payments team and ensures timely, accurate, secure, and compliant payment operations across multiple payment rails (ACH, wire transfers, Remote Deposit Capture, FedNow, RTP, etc.). Additionally, this position is responsible for reconciling various general ledger accounts and maintaining the integrity of financial records.

Requirements

Five to seven years of similar or related experience.
A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree.
Basic knowledge of economic and accounting principles and practices, the financial markets, Credit Unions and the analysis and reporting of financial data.
Demonstrates carefulness about detail and thoroughness in completing work tasks.
10-key proficiency; must be able to operate general office equipment.
Intermediate level Microsoft Office Excel, Outlook, and Word experience.
Ability to sit for extended periods of time.
Ability to focus on computer screen for extended periods of time.
Ability to operate personal computer and 10-key calculator.
Ability to speak clearly with sufficient volume to be heard and ability to hear responses.

Nice To Haves

Accounting or Finance degree preferred.
Experience working with Automated Clearing House and In-Clearing processing strongly preferred.

Responsibilities

Develop and supervise the payments team.
Provide coaching, performance feedback, and ongoing training related to payment rules, Symitar functions, and compliance requirements per NACHA, Reg E, and internal policies.
Identify opportunities to optimize payment workflows within Symitar and connected systems.
Assist with implementation and testing of new payment products, system upgrades, or integrations as it relates to the accounting department.
Responsible for various complex reconciliations.
Will add all new payment system GLs in Frontier upon implementation and reconcile those GLs to ensure any discrepancies during project development are resolved quickly.
Posts journal entries as needed.
Serve as an escalation point for complex member issues involving transactions, disputes, payment delays, or research requests.
Prepare documentation for internal and external audits
Develops and maintains procedures and desk procedures for the responsibilities of the position and those positions supervised
Serves as a backup in the accounting department as needed.
Performs other job-related duties as assigned.