Payment Resolution Officer - UK

Royal Bank of Canada•Dartmouth, NS

3d•Onsite

About The Position

The Payment Resolution Officer - UK will be responsible for effectively analyzing, issuing, and providing resolutions for payments for Brewin Dolphin and UK Region. This role acts as a subject matter expert in payments, identifying opportunities for continuous improvement and providing support to AP processors for escalations on Accounts Payable transactions.

Requirements

University or college degree in accounting, finance, business preferred
3+ years of operations experience in a financial sector environment
Knowledge of Accounts Payable processes
Cheque Management
Experience with wires, BACS, SWIFT, FX Transactions
Payment Investigation experience
Great organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
Proficient in Microsoft suite of applications, Excel intermediate VLOKUP, Pivot Table, etc.

Nice To Haves

SAP
Concur
GP Great Plains
RIMMS
Delegation of Authority awareness
eGL suite of applications (PeopleSoft, FiBRS)
Knowledge of all Regulatory and Compliance rules
Internal Audit reviews
SOX

Responsibilities

Travel and expense payment issuance
Coupa invoice review, payment, and manual upload
Supporting on generic mailbox to ensure inquiries are answered promptly, within SLA’s
UK/CWM validation, manual journals, and payment
Payment tracker
Print and mail cheques
Assist on investigating payment outages
Maintain cross-training across Payment Processes for all regions
Demonstrate a continuous improvement mindset by proactively identifying, recommending and helping implement solutions to recurring errors
Act as SME for accounts payable system processes and controls ensuring compliance with policies and procedures
Responsible to provide input and revisions on documentation as it relates to SOPs.
Deliver high quality service to RBC partners, including adherence to agreed upon service levels (SLA’s)
Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
Assisting on various ad-hoc asks/projects