Payment Representative III

Scholastic•Jefferson City, MO

1d•Onsite

About The Position

This position plays a key role in making sure Accounts Receivable is following the PCI guidelines working in a secured environment. All of the work is time sensitive and will need to be completed in a timely manner to meet department service level requirements. This position will be responsible for generating tokens for all credit card orders we receive through email, fax and white mail. They will then be responsible for redacting the credit card number. Will assist in processing credit card exception reporting. Will need to be able to research credit card orders through Oracle, the AS400 and other Web Based programs. Will take incoming calls assisting customers with the credit card orders as well as make out bound clarification calls. Communication includes internal transfer calls from other customer service agents as well as from our St Charles Inside sales office. Will provide feedback to the NSO management team and perform other duties as required.

Requirements

Above average attendance preferred.
Ability to learn new skills quickly and retain information learned.
Confidentiality required.
Excellent written and oral communication skills with the ability to express thoughts clearly, know how to listen, and contribute to a team environment.
Excellent problem-solving abilities.
Must be able to multitask and utilize multiple systems at a time.
Must be willing to make decisions and use judgment in resolving customer problems.
Work independently with high degree of accuracy and attention to detail.
Abide by strict Payment Card Industry (PCI) Compliance and Security Guidelines.
Must pass background check.

Nice To Haves

Computer skills, including website navigation and usage preferred.
Previous business phone etiquette is preferred.
Outlook, Excel and Word experience preferred.
Customer Service experience preferred.
Experience with Oracle and AS400 preferred.
Demandware/Salesforce Experience preferred.

Responsibilities

Generating tokens for all credit card orders received through email, fax and white mail.
Redacting credit card numbers.
Assisting in processing credit card exception reporting.
Researching credit card orders through Oracle, the AS400 and other Web Based programs.
Taking incoming calls assisting customers with credit card orders.
Making outbound clarification calls.
Handling internal transfer calls from other customer service agents and from the St Charles Inside sales office.
Providing feedback to the NSO management team.
Performing other duties as required.