Payment Reminder Representative - Elgin, IL - Customer Service

LSI•Elgin, IL

8d•Onsite

About The Position

This customer service focused position is responsible for making contact with members on behalf of various credit unions for the purpose of resolving early-stage member delinquency and overall delinquency for our clients. No Collections Experience Required, Get Paid to Train!!! The position is in-office - Must be able to commute to Elgin, IL. Potential for REMOTE WORK OPPORTUNITY after initial in-office training and meeting performance expectations. A minimum of 120 days in office is required before being eligible to work from home. MUST have a dedicated distraction-free workspace and high-speed internet of 50 mbps or greater with a static IP address (Cellular Internet Providers do not qualify). If approved to work from home, LSI will provide ALL computer and phone equipment.

Requirements

Ability to read, write, and comprehend complex instructions in an accurate and timely manner.
Strong communication skills.
Ability to email Clients and Members/Customers.
Mathematical Skills: During the collection process, we are working with dollars and cents, possibly multiplication and division depending on the extent of delinquency and the payment arrangements necessary to bring the account current.
Type approximately 40 net words per minute.
Ability to troubleshoot basic computer issues.
Regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset.
Ability to quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details.
Excellent problem-solving skills.
Ability to multi-task.
Ability to effectively handle and diffuse challenging situations based on reason for call and temperament of the caller.
Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions.
Professional and upbeat attitude that thrives in a fast-paced environment.
Desire and ability to provide excellent customer service on every interaction.
Ability to meet the following metrics (not all inclusive): average of 21 outbound calls per hour.
Meet a monthly average minimum of 72% quality reviews (min. 90% to qualify for incentives).
High school/GED (minimum).
Must have a dedicated distraction-free workspace and high-speed internet of 50 mbps or greater with a static IP address (Cellular Internet Providers do not qualify) if working remotely.
Must be able to commute to Elgin, IL.

Nice To Haves

Bilingual (Spanish) Shift Differential available to those who qualify.
Potential for REMOTE WORK OPPORTUNITY after initial in-office training and meeting performance expectations.
If approved to work from home, LSI will provide ALL computer and phone equipment.

Responsibilities

Making contact with members on behalf of various credit unions for the purpose of resolving "early – stage" member delinquency and overall delinquency for our clients.
Reading, writing, and comprehending complex instructions in an accurate and timely manner.
Emailing Clients and Members/Customers.
Working with dollars and cents, possibly multiplication and division depending on the extent of delinquency and the payment arrangements necessary to bring the account current.
Typing approximately 40 net words per minute and having the ability to troubleshoot basic computer issues.
Sitting for an extended time, using a keyboard, and talking to callers via a hands-free headset while multi-tasking (reading, typing, and listening).
Quickly and efficiently navigating through several computer programs simultaneously while accurately documenting interaction details.
Effectively handling and diffusing challenging situations based on reason for call and temperament of the caller.
Managing and controlling emotions and stress while maintaining excellent customer service on all interactions.
Providing excellent customer service on every interaction.
Making an average of 21 outbound calls per hour.
Meeting a monthly average minimum of 72% quality reviews (min. 90% to qualify for incentives).

Benefits

Paid Training
Shift Differentials .75 for hours worked in the evenings, may apply
Relaxed dress environment
Generous Paid Time Off
Year-round employee appreciation events and online recognition award program
Free Coffee at all LSI facility locations
Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk)
Life and Disability Insurance
Pet Insurance
Paid Volunteer Time Off
Educational Assistance and Employee-Assistance-Program
401k match
Growth opportunities – 90% of leadership positions are filled from within!