Payment Queue Specialist

ABB Optical Group • Coral Springs, FL

6h • Onsite

About The Position

The Payment Queue Specialist's main responsibility will handle inbound calls from customers to receive and process Credit Card and ACH payments. In addition to processing payments, the Payment Queue Specialist will work closely with the Collections Team to assist with day-to-day responsibilities, light account maintenance which includes assessing and analyzing financial statuses and releasing orders.

Requirements

• High school diploma or equivalent
• General PC applications
• MS Office applications
• Excellent written and oral communication skills with the ability to convey information clearly and effectively
• Ability to multi-task and utilize multiple systems while performing the job
• Ability to resolve and deescalate customer conflict issues in a tactful and professional manner
• Ability to adapt to change and unexpected demands of the business

Nice To Haves

• Bilingual (Spanish)
• Experience with business to business, credit and collections
• Experience with A/R systems

Responsibilities

• Provide individualized customer service with high quality and professional standards
• Answer inbound calls and emails. Make outbound calls as appropriate
• Process Credit Card and ACH Payments
• Provide assistance on Statement & Invoice Inquiries
• Provide assistance on financial status of accounts
• Provide assistance to other departments and Associates as needed
• Understanding of business to business accounts for ABB Optical Group and PEN Buying Group
• Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources
• Route calls to the appropriate resources when needed
• Report inconsistencies and inefficiencies, and escalate issues to management
• Meet or exceed all key performance metrics set by the department
• Keep reference guides organized and current
• Comply with the Attendance Policy and adhere to established department goals and guidelines
• Maintain accurate records of customer interactions and transactions
• Maintain a clean and organized work area
• Participate in team discussions; provide feedback to improve the processes
• Participate in ongoing department training and assessment programs

Benefits

• Medical, dental, and vision insurance
• Life and group life insurance
• Voluntary supplemental life insurance
• Supplemental health benefits (critical illness, hospital, accident)
• Short- and long-term disability
• Paid family leave (where applicable by state law)
• 401(k) plan
• Tuition reimbursement
• Eyewear discounts
• Paid vacation and/or sick time
• Paid holidays
• Birthday PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED