Payment Program Manager, Global Payment Products

Amazon • Seattle, WA

19h • Onsite

About The Position

The Global Payment Products (GPP) business operations team is looking for an experienced Program Manager with international/cross-border technology experience to manage the operational relationships with our internal and external payment partners, develop operating procedures to support new product offerings, and become the “go to” team member for solving complex business issues. The GPP business provides the best possible payment experience for cross-border Buyers and Sellers worldwide and extends Amazon’s reach beyond the borders of our existing marketplaces. GPP owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB), generating free cash flow and positively impacting the Amazon Flywheel. This role will be focusing on ACCS, which enables Sellers to sell in more countries by making it easier to get paid quickly and security in their local currency, thus increasing the number of Sellers and product selection on all Amazon Stores.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree

Nice To Haves

• International/cross-border technology experience
• Payments products knowledge, including an understanding of the international/cross-border payments landscape, competitive environment, and customer behavior
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Rolling out new program and features
• Facilitating adoption on ACCS services and innovation to safeguard seller trust for strategically critical programs for Amazon Store
• Performing deep dives to derive analytical insights on seller behaviors
• Program and operations management
• Engaging with internal and external partners to identify opportunities for Global Sellers to adopt products and services

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level