Payment Processing Facilitator

Ivy Computer • Waterbury Center, VT

14h • Hybrid

About The Position

Ivy Computer’s Payment Processing Facilitator is the financial liaison between our company and our customers. This role is ideal for someone who enjoys connecting with customers by phone and email, solving problems, and creating a positive experience with every interaction. This is a customer-facing role where you will spend a meaningful portion of your day on the phone supporting our amazing customers while also handling detail-oriented financial tasks. Success requires both a high level of accuracy when working with numbers and a genuine commitment to delivering clear, professional, and friendly service during every interaction.

Requirements

• Strong verbal communication skills and confidence on the phone
• Ability to deliver exceptional customer service by actively listening, resolving issues thoughtfully, and ensuring a positive, professional customer experience
• Detail-oriented with exceptional organizational skills
• Strong problem solver and analytical thinker who works well independently and as part of a team
• Ability to prioritize tasks and stay organized throughout the day
• Knowledge of Microsoft Suite and other administrative programs
• Must work and play well with others

Responsibilities

• Taking calls from customers needing help with payments
• Making outbound calls to follow up and resolve issues
• Walking customers through solutions step-by-step
• Monitoring and processing electronic payments
• Setting up and changing banking information
• Troubleshooting payment errors

Benefits

• medical insurance supplemented with an HRA for out-of-pocket expenses
• dental and vision benefits
• holiday pay
• generous paid time off
• 401k
• life and disability insurance
• a bonus plan
• tuition reimbursement opportunities
• free car detailing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed