Payment Posting Representative II
ChristianaCare•Wilmington, DE
•$19 - $28•Onsite
About The Position
Accurately post insurance and patient (guarantor) payments in a timely manner. Process Electronic Remittance Advice (ERA) files and reconcile EFT deposits. Manually post paper remittances into the Soarian/Cerner patient accounting system. Review Explanation of Benefits (EOBs) and payment vouchers to ensure proper reimbursement, as well as identify and resolve discrepancies including PLBS issues (e.g., forwarding balances, takebacks). Maintain accurate documentation and account notes within Soarian/Cerner.
Requirements
- High school diploma or equivalent required
- Previous experience in payment posting, medical billing, or revenue cycle preferred
- Strong understanding of EOBs, ERA/EFT processes, and insurance payment workflows
- Experience with Soarian/Cerner/ Epic system a plus
- Strong attention to detail and accuracy
- Ability to meet productivity and quality KPIs in a fast-paced environment
- Excellent problem-solving and communication skills
- Ability to handle various tasks simultaneously and self-manage project assignments and priorities
- Ability to report daily, weekly KPI’s as well as enter and maintain performance metrics
- Ability to work with various team members and management team leads
- Knowledge of Microsoft, Office, Word, Excel, Data spreadsheets, strongly preferred
- Demonstrated strong verbal and written communication skills
- Ability to act independently within established guidelines.
- Ability to exercise judgment and tact.
Nice To Haves
- Associate degree preferred
- Experience with Soarian/Cerner/ Epic system a plus
Responsibilities
- Research and resolve EFT/ERA posting discrepancies to ensure accurate financial reporting
- Collaborate with billing and revenue cycle staff to resolve payment issues and denials
- Assist with web-based remittances (web prints) to ensure accurate posting tied to bank deposits
- Identify process delays and escalate to management when needed
- Support special projects and departmental initiatives assigned
Benefits
- health insurance
- paid time off
- retirement
- an employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
