Payment Operations Specialist

Soarion Credit Union•San Antonio, TX

11h•Onsite

About The Position

Soarion Credit Union is seeking a Payment Operations Specialist to perform assigned tasks in various functional areas to support all payment processing. This includes ACH origination and settlement, incoming and outgoing wires, lockbox, Inhouse payments, mobile deposit, Select Employer Group (SEG) payroll, draft processing, return checks, and adjustments. The role is also responsible for processing payment-related member requests and reconciling assigned general ledgers.

Requirements

1-3 years of similar related experience.
High School Diploma or GED.
Functional understanding and experience with Microsoft Office products.

Nice To Haves

A two-year college degree or completion of a specialized certification or licensing or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.

Responsibilities

Processes Automated Clearing House requests, including verifying and processing ACH Origination requests, cancellations, returns and NSFs; initiating prenotes and NOCs; reviewing unauthorized ACH debits processed by other EFT originators; tracking statistical data; balancing transactions to settlement; and processing notices within applicable time constraints.
Resolves member issues through account research, contacting and working with third party vendors, and effectively communicating findings to members and credit union staff.
Processes share draft and return checks, ensuring ACH and Share Draft programs maintain compliance with applicable federal and state regulations.
Processes daily Electronic Fund Transfer (EFT) settlement transactions, including ACH, returns, non-sufficient funds, and mailing notices within applicable time constraints.
Processes daily all exception item reports within established timeframes.
Processes stop payments and ensures payments are returned within regulation time frames.
Processes and balances daily incoming and outgoing wires timely.
Processes Treasury reclamations and ensures compliance with applicable rules.
Accurately and efficiently provides members, employees, vendors, and third-party processors with information and research outstanding issues.
Processes non-fraud ATM and debit card disputes.
Manages and reviews Remote Deposit and ATM Deposit transactions.
Processes Select Employer Group (SEG) vacation payroll.
Processes payments received by all assigned business units.
Manages and processes “Bill Pay” and “Quick Pay” payments by monitoring account activity, modifying member access, reviewing reports, working exceptions, and disabling access.
Creates and updates assigned department procedures.
Balances and reconciles assigned general ledger; researches and resolves all out-of-balance conditions.
Performs other job-related duties as assigned.