Payment Operations Specialist

BLACK HILLS FEDERAL CREDIT UNION•Rapid City, SD

3d•Onsite

About The Position

Provide multiple services to members and BHFCU staff in the areas ACH, drafts, check processing, mobile, person to person, cards, dishonored and insufficient funds, and collections. Assist members and staff personally or by telephone by answering their payment, payment processing, and card related questions or concerns for designated focus area. Process financial transactions and other account information to members’ accounts or operational accounts. Responsible for the daily balancing of processing in designated focus area. Research and correct out of balance situations. Notify members and/or appropriate staff when a transactional error has occurred. Responsible for balancing general ledger accounts in designated area and submitting adjustment request to the Federal Reserve Bank or other financial institutions to reconcile differences. Determined by designated focus area: Work closely with other departments to perform daily balancing of tellers, branches, ATM/ITM/ESS, accounts payable ACH files, dealer direct ACH files, and ACH origination files. Basic understanding of teller transactions necessary to perform daily balancing of tellers, branches, and ATM/ITM/ESS. Manage debit/credit/ATM card records on the core and processor systems. Ensure interface between the systems function effectively and appropriately. Perform credit card loan maintenance to include interest calculations and payment adjustments. Timely troubleshoot and resolve discovered issues with IT and/or processors. Create monthly reports for management, work assigned reports as necessary Perform necessary functions to ensure instant issuance is operating effectively, including coordinating troubleshooting efforts between staff, IT, and vendor. Conduct transaction research for members and staff. Provide research and documentation for court issued subpoenas. Complete and maintain assigned statistical reports that reflect accurate departmental information. Maintain a working knowledge of the specific vendor software required to perform duties within your designated area. Maintain a basic understanding of previous processing software and core systems. Knowledge of these systems may be required to conduct research. Responsible for the development of guides utilized by staff. Educate staff on features within our software that will aid them in their day-to-day operations, balancing, and in researching transactions. Responsible for managing the collection of outstanding debt from members or other financial institutions. Analyze existing departmental systems and procedures. Make changes necessary to improve efficiency and productivity. Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect payment and card products and services. Perform other duties as may be assigned by the Payment Operations Manager.

Requirements

Working knowledge of the Credit Union's products and services.
Working knowledge of organization's policies/procedures and Credit Union's service philosophy.
Working knowledge of Credit Union's in-house computer system.
Working knowledge of item processing hardware and software.
Working knowledge of collection agencies administrative portal.
Ability to assess the needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible.
Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
Ability to prioritize multiple, and sometimes, conflicting tasks.
Ability to present a professional and personable personality that communicates to members and visitors that the Credit Union is a professional financial institution.
Ability to interact with more than one department daily.
Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.
Ability to handle moderate financial record keeping requirements to keep personal work updated and accurate.
Ability to accept limited responsibility for funds/records.
Ability to accept responsibility for quality and accuracy of personal work.
Ability to accept responsibility for access to confidential data.
High school level of language, math and reasoning skills.
Two years’ experience in a related field with equal responsibilities is acceptable.
Formal training should be supplemented with continuing education.

Nice To Haves

Must be capable of climbing/descending stairs in emergency situation.
Must be capable of regular, reliable and timely attendance.
Must be able to perform job functions with supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic mathematical calculations with extreme accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on confidential matters.

Responsibilities

Assist members and staff personally or by telephone by answering their payment, payment processing, and card related questions or concerns for designated focus area.
Process financial transactions and other account information to members’ accounts or operational accounts.
Responsible for the daily balancing of processing in designated focus area.
Research and correct out of balance situations.
Notify members and/or appropriate staff when a transactional error has occurred.
Responsible for balancing general ledger accounts in designated area and submitting adjustment request to the Federal Reserve Bank or other financial institutions to reconcile differences.
Work closely with other departments to perform daily balancing of tellers, branches, ATM/ITM/ESS, accounts payable ACH files, dealer direct ACH files, and ACH origination files.
Manage debit/credit/ATM card records on the core and processor systems.
Ensure interface between the systems function effectively and appropriately.
Perform credit card loan maintenance to include interest calculations and payment adjustments.
Troubleshoot and resolve discovered issues with IT and/or processors.
Create monthly reports for management, work assigned reports as necessary.
Perform necessary functions to ensure instant issuance is operating effectively, including coordinating troubleshooting efforts between staff, IT, and vendor.
Conduct transaction research for members and staff.
Provide research and documentation for court issued subpoenas.
Complete and maintain assigned statistical reports that reflect accurate departmental information.
Maintain a working knowledge of the specific vendor software required to perform duties within your designated area.
Maintain a basic understanding of previous processing software and core systems.
Responsible for the development of guides utilized by staff.
Educate staff on features within our software that will aid them in their day-to-day operations, balancing, and in researching transactions.
Responsible for managing the collection of outstanding debt from members or other financial institutions.
Analyze existing departmental systems and procedures.
Make changes necessary to improve efficiency and productivity.
Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect payment and card products and services.
Perform other duties as may be assigned by the Payment Operations Manager.