Payment Operations Representative
About The Position
Langley Federal Credit Union is seeking a full-time Payment Operations Representative to work a hybrid schedule from their City Center office in Newport News, VA. This role serves as the primary resource for the Payments area within the Operations department, offering expertise and support to staff and members, and acting as a Subject Matter Expert for organizational projects. The representative must understand applicable regulations and requirements to meet compliance standards, and review and complete various requests from staff and members within service level expectations.
Requirements
- Two years of experience with a financial institution required.
Responsibilities
- Completes necessary functions of the Payments area of the Operations department.
- Processes moderately complex ACH and wire transactions in compliance with federal regulations, internal guidelines, and within established deadlines.
- Process and complete ACH Origination requests.
- Repairs and processes check and remote deposit capture items for posting.
- Reviews and determines outcome of all Payments exceptions in accordance with applicable compliance rules and regulations.
- Review and process fraud and forgery claims and adjustments for all payment channels in accordance with applicable network compliance rules and regulations.
- Balance settlement and activity for general ledger accounts.
- Submit and approve files to the Federal Reserve.
- Review and process service cases pertaining to member requests.
- Apply and communicate knowledge of regulatory requirements, practices, and changes to legislation.
- Fosters teamwork by professionally interacting with peers, supervisors, vendors, and Langley employees.
- Provides internal and external members impeccable service by phone, Customer Relationship Management cases, Online Banking messaging, and email.
- Participates in continued education in accordance with applicable federal, state, and industry laws, regulations, and guidelines.
Benefits
- Affordable medical, dental, and vision plans
- Educational Assistance, encompassing books, lab fees, registration costs, and more.
- Support for Student Loan Repayment.
- Abundant Career Growth Opportunities.
- Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
- 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
- Paid Sick Time for all team members.
- Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
- Company-covered short- and long-term disability insurance.
- Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
- Flexible Health Care and Dependent Care benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
