Payment Operations Manager

BLACK HILLS FEDERAL CREDIT UNION•Rapid City, SD

5d•Onsite

About The Position

Direct daily operations in the Payment and Card Services areas. Responsible for directing all day-to-day operations and department activities for Payments & Card Services, including direct mentorship and management of department employees. Implement and execute decisions and strategic goals as directed by VP Member Experience. Develop team members to be subject matter experts in all payment and card related products, services, and functions. Provide guidance and advanced support to members and credit union staff to resolve complex issues and disputes. Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the functions in the areas of responsibility. Assist in the establishment, maintenance, and monitoring of internal controls, as well as policies and procedures for the operations area. Read, interpret, review, and comply with all federal and state legislation pertaining to operations. Collaborate closely with other departments to create member loyalty through innovative and quality driven products. Assist with research and development of new products and services. Conduct financial analysis of new and current services designed to maximize profits and broaden services. Prepare recommendations for the VP Member Experience with regard to changes in or adjustments of services for analysis and action. Manage multiple third-party contracts and websites relevant to payments and card services. Negotiate and renew third party contracts relevant to areas of responsibility. Complete and maintain assigned statistical reports and ensure that the reports reflect accurate departmental information. Responsible for managing and directing people and/or resources with fairness and consistency to meet departmental goals. Promote teamwork and encourage process improvement, while creating a positive work environment where employees feel recognized and valued. Responsible for evaluating employees, determining talents and development opportunities, and working with employees to improve performance, enhance skills, or create loyalty to the credit union. Conduct timely employee performance appraisals and coaching, and effectively resolve employee issues and performance concerns. Maintain organizational structure established by President. Organize staff personnel into effective, efficient work groups. Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions. Review work systems to reduce duplication of effort and unnecessary work. Provide consistent training and development of employees. Responsible for developing and maintaining department manuals. Responsible for the development of department budget consistent with the strategic plan and overall budget. Prepare standardized reports as directed by VP Member Experience. Responsible for ensuring an adequate supply of all operating materials used by assigned employees is available. Perform other duties as may be assigned by the VP Member Experience or Chief Experience Officer.

Requirements

Advanced Knowledge of the fundamentals of the financial industry, including the operation and delivery of financial services.
Advanced Knowledge of laws and regulations affecting credit union operations.
Ability to effectively communicate with all levels of the organization and outside parties.
Ability to communicate new ideas, products, and procedures and gain buy-in from stakeholders.
Advanced Knowledge about the organization's policies/procedures and credit union's service philosophy.
Ability to read and interpret financial reports.
Advanced knowledge of management techniques to enhance staff productivity and maintain positive staff morale.
Advanced Knowledge of the credit union's in-house computer system and internet.
Advanced Knowledge of laws and regulations affecting the organization's products and services.
Advanced Knowledge of delivery systems technology, including ITMs / ATMs, PC applications, plastic card programs, and networking.
Ability to understand and follow complex written and oral instructions and disseminate knowledge clearly.
Ability to interact positively with co-workers, management, and the public.
Ability to prepare and maintain confidential records and reports.
Ability to get along with diverse personalities.
Ability to produce a high volume of work in a timely manner that is accurate and of high quality.
Ability to prioritize work.
Ability to handle multiple tasks.
Ability to analyze out of balance situations, statistics and financial data, gather, assemble, correlate, and interpret facts and develop solutions.
Ability to work within established guidelines with latitude to make decisions and take initiative.
Ability to use a rational and organized approach to completing tasks.
Ability to analyze and recommend improvements to current processes, products, procedures, and services.
Five years experience in a related field with equal responsibilities is acceptable.
Vision: A sighted person to review direct reports' work.
Speech/Hearing: Ability to communicate verbally and in writing with staff, members, and vendors.
Manual Dexterity: Ability to perform necessary computer related input.
Physical Mobility: Limited mobility required.
Must be capable of regular, reliable and timely attendance.

Nice To Haves

Formal training should be supplemented with continuing education.

Responsibilities

Direct daily operations in the Payment and Card Services areas.
Mentorship and management of department employees.
Implement and execute decisions and strategic goals.
Develop team members to be subject matter experts in payment and card related products, services, and functions.
Provide guidance and advanced support to resolve complex issues and disputes.
Stay current on legal, regulatory, economic, competitive, and technology changes.
Assist in the establishment, maintenance, and monitoring of internal controls, policies, and procedures.
Comply with federal and state legislation pertaining to operations.
Collaborate with other departments to create member loyalty.
Assist with research and development of new products and services.
Conduct financial analysis of services to maximize profits and broaden services.
Prepare recommendations for changes or adjustments to services.
Manage multiple third-party contracts and websites.
Negotiate and renew third party contracts.
Complete and maintain assigned statistical reports.
Manage and direct people and/or resources to meet departmental goals.
Promote teamwork and encourage process improvement.
Create a positive work environment.
Evaluate employees, determine talents and development opportunities.
Improve employee performance and enhance skills.
Conduct timely employee performance appraisals and coaching.
Resolve employee issues and performance concerns.
Maintain organizational structure.
Organize staff personnel into effective work groups.
Ensure direct reports have proper authority and responsibility.
Review work systems to reduce duplication of effort.
Provide consistent training and development of employees.
Develop and maintain department manuals.
Develop department budget consistent with the strategic plan.
Prepare standardized reports.
Ensure adequate supply of operating materials.
Perform other duties as assigned.