Payment Management Specialist (Part-time)

Foot Locker•Wausau, WI

1d•Onsite

About The Position

Walk-in Wednesdays! We will be holding open interviews Wednesday, September 30 & October 7 from 10:00am-6:00pm! We are located at 111 S. 1st Ave, Wausau, WI 54401. Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next. Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. Come change the game with us. Apply today! We are looking to hire multiple part-time Payment Management Specialists, a role that is vital to our company's success. You will follow established guidelines to identify and prevent potential fraud by verifying, reviewing, and researching orders by working with issuing banks, customers, and other payment providers. This position is located on-site in our Wausau, Wisconsin office. Schedule: Hours are available Monday-Friday 7:00am-7:00pm. You will set your own availability for scheduling during this timeframe with a minimum of 8 hours of availability per week required. Next available start date: Monday, October 26 Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be at least one week of in-department training during your regularly scheduled shifts. What our employees say they love most about working here: Their coworkers! The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off

Requirements

Computer proficiency, including multi-tasking
Excellent verbal and written communication skills
Ability to use sound decision-making in elevated situations and when dealing with problems involving several variables to protect the assets of the company
High school diploma or GED and/or previous customer service experience is preferred

Responsibilities

Interact with customers through phone and email to determine the validity of an order or shipment and regarding orders that have been canceled for verification
Contact various financial entities to verify payment specific information
Review and process chargebacks and disputes in accordance with merchant bank and PayPal guidelines
Assist law enforcement and financial institutions in their investigation of fraudulent transactions
Assist with customer service phone call volume as needed