Payment Management Specialist
Foot Locker•Wausau, WI
•Onsite
About The Position
We are looking to hire multiple full-time Payment Management Specialists, a role that is vital to our company's success. You will follow established guidelines to verify, review, and research orders by working with issuing banks, customers, and other payment providers to identify and prevent potential fraud. This position is located on-site in our Wausau, Wisconsin office.
Requirements
- Computer proficiency, including multi-tasking
- Excellent verbal and written communication skills
- Ability to use sound decision-making in elevated situations and when dealing with problems involving several variables to protect the assets of the company
- High school diploma or GED and/or previous customer service experience is preferred
Responsibilities
- Interact with customers through phone and email to determine the validity of an order or shipment and regarding orders that have been canceled for verification
- Contact various financial entities to verify payment specific information
- Review and process chargebacks and disputes in accordance with merchant bank and PayPal guidelines
- Assist law enforcement and financial institutions in their investigation of fraudulent transactions
- Assist with customer service phone call volume as needed
Benefits
- Pay rate: $16.50 / hr
- 30-50% employee discount
- Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
- Casual dress code – wear your sneakers to work!
- Medical / dental / vision coverage
- 401(k) with Roth option and company match
- Opportunities for advancement
- Learning & development opportunities
- Education reimbursement program
- Life insurance
- Referral bonus program
- Recognition and appreciation initiatives
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
