Payment Management Specialist

Foot Locker•Wausau, WI

2d•Onsite

About The Position

We are looking to hire a full-time Payment Management Specialist, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving. This position is located on-site in our Wausau, Wisconsin office. Schedule: Your choice of the below- Monday-Friday 7:00am-3:00pm, Monday-Friday 8:00am-4:00pm, Monday-Friday 9:00am-5:00pm, Monday-Friday 10:00am-6:00pm, Monday-Friday 11:00am-7:00pm. Training: You will attend 3 weeks of Customer Care Training Monday-Friday from 1:00pm-5:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.

Requirements

Computer proficiency, including multi-tasking
Positive attitude and solutions-oriented
Strong written and verbal communication skills
Professionalism while speaking with internal and external customers

Responsibilities

Interact with customers through phone and email to determine the validity of an order
Contact merchant bank, credit card issuers, and various financial entities to verify payment information
Review and process chargebacks and disputes in accordance with merchant bank and PayPal guidelines
Use a standard set of guidelines to research account information while exercising sound decision-making in elevated situations to protect the assets of the company
Answer incoming calls and emails from customers regarding orders that have been canceled for verification
Assist with customer service phone call volume as needed