Payment Assistant

Child Development Associates•Chula Vista, CA

7d•Hybrid

About The Position

As a Payment Assistant, you will perform a wide variety of clerical and administrative duties to support program and fiscal operations. Child Development Associates, Inc. (CDA) is a community based, multiservice non-profit agency with over 300 employees dedicated to creating positive change in our local community. We believe that all families deserve equal access to supportive services that will promote children’s healthy development and future success.

Requirements

Demonstrates excellent written and verbal communication skills, effectively relating to providers, parents, and staff from diverse cultures and backgrounds, both in person, via telephone, and online.
Exhibits strong interpersonal abilities, prioritizing workload to meet deadlines and initiating prompt, professional responses to staff, families, and providers.
Maintains mindfulness in interactions with individuals of varying educational and socioeconomic backgrounds, consistently following procedures and guidelines.
Is capable of working both independently and as part of a team to implement overall program policies.
Is proficient in using office equipment such as copiers, printers, and scanners.
Education, training, and/or experience that demonstrate possession of the knowledge, skills and abilities listed.
Proficient operating word processing related equipment and using software programs, such as Microsoft Office, Windows, MS Word and Excel to create a variety of forms and documents.

Nice To Haves

1 year preferred or completion of an office clerical program in college or vocational school.
Spanish/bilingual preferred.

Responsibilities

Maintains, collects, and distributes departmental data reports according to established policies and procedures.
Reviews forms and documents for thoroughness and completion according to established policies and procedures.
Responsible for preparing, verifying, scanning documents in electronic document management system according to established policies and procedures.
Attends to and provides excellent customer service for incoming and outgoing calls, emails, or walk-ins.
Performs basic payment calculations according to established policies and procedures in order to communicate a breakdown of a reimbursement to child care providers participating in our program.
Researches and examines forms and other documentation, providing results to the appropriate person.
Maintains inventory of supplies and placing order for the department as needed.
Maintains logs and reports for statistical purposes and distributes periodically to Manager and Supervisor.
Assists Supervisor by coordinating, implementing, and completing special projects.
Maintains filing system according to established policies and procedures.
Responsible for mail processing.
Performs software testing for specific area of expertise of database.
Creates notices in a digital format, downloads and/or uploads these to send them via secure email according to established policies and procedures.
Performs downloading of digital documents and reports. Separates, coordinates, distributes, log, monitor, review and document the digital downloaded files to complete payment processes following established policies and procedures.
Creates worksheets to monitor and distribute the attendance records received, according to established policies and procedures.
Participate in on-site and off-site learning opportunities such as workshops, conferences, staff meetings, and trainings.

Benefits

Medical | Dental | Vision - 80% paid by employer in first year (100% paid by employer after year one)
Trainings and Staff Development
Flexible Spending Account
Legal Service Plans Available
Paid holidays, Sick Pay, and Vacation Time
Up to 5 days’ vacation after 3 years, and up to 15 days after 10 years of employment
Long - term disability
Group and Voluntary Life insurance plan
Annual Employer contribution plan and Employee 401(k) contribution
Employee Assistance Program