Payment Applications Specialist

Genuine Parts Company

12d•Hybrid

About The Position

A Payment Application Specialist processes incoming financial transactions, ensuring payments are accurately and timely posted to customer accounts. They are also responsible for providing customer service and support to both internal and external customers. This includes researching and resolving unapplied or misapplied payments by proactively contacting customers to obtain remittance details, as well as responding to inquiries from customers and internal departments.

Requirements

Solid understanding of Accounts Receivable processes and basic accounting principles
Strong analytical and mathematical aptitude
Excellent organizational skills with strong attention to detail and follow-through
Ability to manage multiple tasks concurrently in a deadline-driven environment
Strong professional communication and relationship-building skills
Customer service–focused mindset
Conflict resolution and escalation management capability
Results driven with a continuous improvement mindset

Nice To Haves

2+ years of Accounts Receivable experience
Experience leading a project or providing functional support
ERP system experience (PeopleSoft preferred)
ServiceNow or case management system experience
Intermediate/Advanced Microsoft Excel skills, including data analysis and reporting
Experience in documenting processes and training
Continuous improvement or technical support experience

Responsibilities

Remittance Recovery functions, contact customers to obtain remittances for unapplied payments on account (phone calls, emails, letters, etc.)
Research and perform account maintenance for internal and external inquiries related to payment applications (including reversal of payments, posting payments, and write-offs)
Investigate and reconcile payment discrepancies, collaborating with internal teams and clients to resolve issues
Research and resolve unapplied payments, ensuring all accounts are up-to-date and accurate
Level 2 support for assigned account research inquiries
Build and maintain productive relationships with key external and internal customers (customer centric approach)
Responsible for managing and delivering results for assigned locations
Assist with audits by providing accurate documentation and insights as needed
Maintain detailed and organized records of cash application activities, ensuring compliance with company policies and audit requirements
Accountable for obtaining monthly KPI metrics align with Payment Applications group monthly goals
Additional tasks and projects assigned by Management