Payment Accuracy Supervisor

State of Ohio • Columbus, OH

2d • $36 - $51 • Onsite

About The Position

The Payment Accuracy Supervisor (Human Services Program Administrator 2) oversees SNAP Payment Error Rate (PER) compliance activities for County Departments of Job and Family Services (CDJFS) for the state. This role supervises a team of case management analysts and ensures that all mandated SNAP Payment Error Rate reviews are conducted accurately, thoroughly, and in accordance with state and federal regulations. The position directly supports Ohio's compliance with federal SNAP requirements and contributes to statewide accuracy in eligibility determinations.

Requirements

• Option 1: Completion of undergraduate core program in social or behavioral science, pre-medicine or public or business administration or accounting; AND 18 months experience in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; AND 6 months experience in supervisory principles/techniques.
• Option 2: Completion of graduate core program in social or behavioral science, medicine-related field or public or business administration or accounting; AND 12 months experience in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; AND 6 months experience in supervisory principles/techniques.
• Option 3: Equivalent of minimum class qualifications for employment noted above.

Nice To Haves

• Social or behavioral science
• Program planning for human service organizations
• Social program and policy analysis
• Applicable agency and governmental laws, regulations, and procedures
• Supervisory principles and techniques
• Management principles (developed after employment)
• Accounting, finance, or budgeting (developed after employment)
• Ability to handle sensitive inquiries and maintain effective communication with government officials and the public

Responsibilities

• Oversee the completion of state mandated SNAP Payment Error Rate (PER) reviews for assigned counties
• Ensure PER reviews meet all state and federal regulations, guidelines, and documentation standards
• Distribute monthly cases equitably to PER reviewers across the state and monitor case progress for accuracy and timeliness
• Conduct detailed second-level reviews of PER cases, confirming correct documentation, accurate date entry into the state PER review system, and proper benefit budget calculations
• Verify that all required client verifications and state and federally required review elements are included
• Identify error trends and discuss findings with ODJFS and CDJFS leadership as appropriate
• Supervise assigned staff, including work assignment, direction, and workload management
• Conduct performance evaluations, establish goals, provide feedback, and monitor overall staff performance
• Participate in hiring recommendations, approve or deny leave, and recommend discipline as needed
• Lead staff meetings and support ongoing staff development
• Maintain required records, logs, and files; prepare reports and correspondence
• Maintain subject matter knowledge by reviewing instructional materials and regulatory updates
• Use computer systems and software to manage documents, reports, and PER data

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager