Payer Relations Generalist

National Seating & Mobility•Franklin, TN

2d•Hybrid

About The Position

The Payer Relations Generalist works as a Payer Relations team member. The payer relations team is a multidisciplinary group that is charged with contracting, credentialing, issue resolution and other payer processes. This is a position that requires solid analytical skills and sound judgment. Work under direct supervision of the Payer Relations Credentialing Manager.

Requirements

Highly organized detail oriented.
Critical thinking skills.
Ability to prioritize work as needed.
High School Diploma or equivalency certificate.
Working knowledge of Microsoft products (Word, Excel,Outlook, Adobe).
Strong oral and written communication skills.
Ability to work in team environment.
Must be able to manage multiple priorities in a fast-paced environment and exercise independent judgment on matters of significance.

Responsibilities

Answer incoming calls and address emails that come in directly to our National Accounts queues
Working directly with users in all areas.
Assign all new referrals that come into the National Accounts queues to the appropriate branch location and coordinate the process to schedule initial evaluation
Track and follow-up on referrals through established process and provide updates and required documentation to the key national payers
Manage large amounts of incoming calls, faxes and emails
Maintain company databases that track payer specific information which provides support to Funding, Billing and Collection teams.
Communicate directly with payers via phone, email or any other means necessary to perform daily work activities
Identify areas of improvement within the scope of their function and work with Payer Relations leadership to document and implement change
Work on projects as assigned by the Payer Relations leadership team
Provides administrative support to the Payer Relations teams
Assumes other duties and responsibilities as assigned