Payer Implementation Project Manager

UnitedHealth Group•Eden Prairie, MN

5d•$91,700 - $163,700•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Implementation Project Manager (PM) will serve as the dedicated lead for a key enterprise account, managing implementation and readiness efforts for directed spend benefit programs in support of the broader payment strategy. This role is responsible for end-to-end ownership of implementation readiness (1/1), while also supporting ongoing initiatives and enhancements tied to the enterprise account. The PM acts as the primary liaison across internal and external stakeholders, ensuring alignment, accountability, and successful delivery across a complex, enterprise-scale environment. The position requires solid relationship management skills, the ability to operate across a cross-matrix organization, and expertise in coordinating large-scale implementations that impact multiple products, systems, and business units.

Requirements

Undergraduate degree or equivalent work experience
2+ years of experience in project management or implementation projects in the healthcare industry
Experience acting as a liaison between business and technical teams
Proficiency with project management tools (Smartsheet- preferred), and other Microsoft tools such as Excel, Visio, Word and PowerPoint
Proven ability to communicate ideas clearly and concisely to the leadership
Proven ability to prioritize and balance multiple demands and competing deadlines

Nice To Haves

PMP Certification
Experience with Healthcare industry
Medicare/Medicaid experience
Demonstrated ability to operate effectively in ambiguous and uncertain environments while maintaining a high level of professionalism
Demonstrated advanced communication skills, both verbal and written

Responsibilities

Serve as the dedicated Implementation PM for the enterprise account, owning the implementation relationship and acting as the primary point of contact
Partner closely with the Account Management team to ensure alignment between implementation activities, client strategy, and ongoing account priorities
Lead end-to-end 1/1 readiness, ensuring delivery across all milestones, dependencies, and go-live activities
Oversee multiple concurrent workstreams, including both large-scale implementations and smaller enterprise account initiatives
Create and effectively manage deliverables for client implementation projects: Program Requirements, Project Schedule, Issues, Risks, Action Items Decision (IRAD) Log, Weekly Implementation Executive Status Report, Lessons Learned, etc.
Maintain enterprise awareness of overlapping initiatives that may impact readiness, proactively surfacing risks, dependencies, and conflicts
Raise awareness of any misalignment or misunderstanding of project scope and objectives with applicable stakeholders
Act as the internal SME on enterprise account strategies, priorities, and guidance, providing direction and clarity to internal stakeholders
Assist in internal improvement projects