Operations Consultant, Senior Manager

PricewaterhouseCoopers•Boston, MA

9d•Remote

About The Position

As a Payer Back Office Strategy / Technology / Operations Consultant, Senior Manager, you will play a pivotal role in transforming health services operations within our Business & Supply Chain Operations network. You will engage directly with clients, offering strategic guidance and innovative solutions to modernize payer systems. Your work will focus on optimizing processes and driving operational improvements, leveraging your skills to deliver impactful results. As a Senior Manager, you will lead large projects, applying sound judgment and strategic advising to navigate complex challenges. You will motivate and coach teams, fostering a diverse and inclusive environment that contributes to the firm's success. Your role involves crafting clear, impactful messages and validating outcomes with clients, confirming that their feedback is integrated into project strategies. You will deepen your professional skills, staying relevant in the ever-evolving landscape of health services operations. In this role at PwC, you will be part of our Operations practice, where you will drive results and maintain operational excellence. Your ability to develop high-performing teams and your commitment to excellence will be crucial in delivering quality outcomes for our clients.

Requirements

At least a Bachelor's degree
At least 8 years of experience

Nice To Haves

At least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Risk Management/Insurance
Demonstrating advanced skills in operations strategy and management consulting
Utilizing business data analytics to drive operational excellence
Leading change management initiatives in health services sector
Innovating process improvement and optimization strategies
Engaging stakeholders through strategic questioning and storytelling
Applying logistics management to enhance service delivery models

Responsibilities

Leading strategic initiatives in payer back office operations to drive modernization and efficiency
Guiding teams in the development and implementation of operations strategies tailored to health services clients
Utilizing analytical thinking and business data analytics to optimize operational processes and performance metrics
Building relationships with stakeholders to facilitate effective communication and engagement
Developing and executing change management plans to support business transformation efforts
Promoting operational excellence through process improvement and optimization techniques
Conducting market research and operating effectiveness reviews to identify opportunities for service delivery model enhancements
Coaching teams in logistics management and operations support to achieve service excellence
Applying strategic questioning and storytelling to convey impactful messages and drive decision-making
Validating quality standards implementation to maintain compliance and operational integrity