Operations Consultant, Manager

PricewaterhouseCoopers•Boston, MA

13d•Onsite

About The Position

As a Payer Back Office Strategy / Technology / Operations Consultant, Manager, you will play a pivotal role in transforming health services operations by leveraging your expertise in strategy, technology, and operations. Within our Operations practice, you will guide client engagements, focusing on payer modernization to enhance business and supply chain operations. You will be instrumental in driving innovative solutions that address complex challenges, helping clients optimize their processes and achieve their strategic goals. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining high standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. In this role at PwC, you will collaborate with diverse teams to deliver impactful solutions, fostering a culture of continuous improvement and innovation. Your contributions will be vital in shaping the future of health services operations, making a tangible difference in the industry.

Requirements

At least a Bachelor's degree
At least 6 years of experience

Nice To Haves

Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Risk Management/Insurance
Demonstrating analytical thinking and business data analytics skills
Utilizing business transformation and change management strategies
Excelling in operations management and process optimization
Implementing quality standards and service delivery models
Engaging stakeholders through strategic questioning and relationship building
Leading teams with coaching and feedback for operational excellence

Responsibilities

Leading strategic planning and execution of operations consulting initiatives within the health services sector
Managing client service accounts and driving engagement workstreams by supervising teams and analyzing complex problems
Utilizing analytical thinking and business data analytics to enhance operational performance and transformation
Implementing process improvement and optimization strategies to support payer modernization efforts
Developing and coaching teams to deliver quality service and achieve operational excellence
Facilitating stakeholder engagement and relationship building to support service delivery models
Applying change management techniques to drive business transformation and operational support
Overseeing logistics management and project resource management to maintain quality standards
Promoting intellectual curiosity and learning agility within teams to foster continuous improvement