Pay Admin Specialist

OSV

1d•Remote

About The Position

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. The Pay Administration Specialist is responsible for providing payroll administration services and customer support to a defined book of OneSource Virtual customers. This role manages daily case work, responds to Workday and payroll questions, troubleshoots quarter-end and year-end audits, and partners with customers on quarterly business discussions.

Requirements

High School diploma or equivalent
3+ years of payroll experience, including research, troubleshooting, and employee/customer support
Experience with federal, state, and local payroll taxes
Experience with quarter-end and year-end payroll processes, including W-2 activities
Strong written and verbal communication skills
Proficiency with Microsoft Office Suite

Nice To Haves

Experience with Workday Payroll
Experience with Salesforce or similar case management tools
Experience in an outsourcing or shared services environment
FPC (Fundamental Payroll Certification)
Associate's degree in Accounting, Business, or a related field

Responsibilities

Serve as named Specialist for assigned Pay Administration customers, manage and respond to customer cases within established Service Level Agreements (SLAs)
Assist customers with payroll-related questions and aid with Workday functionality questions in alignment with OSV Standard Operating Procedures
Troubleshoot quarter-end and year-end audit reports and provide recommendations to customers
Lead quarterly customer touchpoints and operational discussions, providing service overviews, status updates, and improvement recommendations
Collaborate with peers and partner teams to resolve customer requests and stabilize service delivery
Identify workflow and process improvements, contribute ideas, and participate in continuous improvement initiatives
Maintain customer notes and known issue logs to support consistent service delivery across the team
Meet quality and production targets across case management and customer-facing activities