Patron Services Part-Time Center for the Arts

Virginia Tech•Blacksburg, VA

10d•Onsite

About The Position

Part-Time Patron Services positions perform a variety of customer service and administrative tasks in support of events at Center for the Arts. Typical work may include box office staffing, ushering, and/or visual arts gallery supervision. Positions require strong customer service and interpersonal skills, evening and weekend availability, punctuality, and good computer skills.

Requirements

Customer service experience.
Experience working as part of a team.
Proven record of punctuality.
Willingness and ability to work evening and weekend hours.
Strong customer service and communication skills.
Strong computer skills.

Nice To Haves

Performing arts theater experience.
Experience using automated ticketing systems.

Responsibilities

Answer patron questions about performances, ticketing processes, performance seating, gallery exhibits; engage and assist patrons as appropriate.
Provide assistance to patrons with special accommodation needs.
Consult departmental managers promptly for efficient and attentive problem resolution.
Process ticket sales, ticket distribution, and ticket scanning according to established procedures.
Conduct box office and/or theater opening and closing procedures as directed.
Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed.
Process cash, checks, and credit cards in accordance with departmental and university procedures.
Maintain confidentiality regarding patron transactions and interactions.
Assist with patron emergencies and building evacuations as needed.
Monitor patron movement and displays to minimize risk to persons and property.