Patron Services Senior Representative
About The Position
The Patron Services Senior Representative will uphold and embody the Symphony's customer service mission to create raving fans at every customer touch point through proactively offering superior service, personalized care and a positive experience that exceeds customer expectations. This role involves processing subscription and single ticket orders, exchanges, and ensuring accurate completion of all transactions. The representative will also engage in cross-selling, up-selling, and donation asks. Additionally, this position will assist management with creating training documents, training and testing new employees, promoting incentive contests, and performing concert duty as scheduled. Additional duties may be assigned by the Houston Symphony.
Requirements
- Experience in customer service and/or ticket office subscription sales techniques.
- Excellent communication skills.
- High School Diploma or equivalent.
- Professional demeanor.
- Proficient in Microsoft.
- Strong initiative and ability to work independently and as part of a team.
- Flexibility and the ability to multi-task.
- Ability to work evening and weekends, including some holidays.
Nice To Haves
- College degree preferred.
- Knowledge of and interest in classical music preferred.
Responsibilities
- Uphold and embody the Symphonys customer service mission to create raving fans at every customer touch point through proactively offering superior service, personalized care and a positive experience that exceeds customer expectations.
- Process subscription, single ticket orders, and exchanges.
- Ensure completion of all transactions up to and including subscription sales, information screens, and mailing of tickets in an accurate manner.
- Engage successfully in cross-selling, up-selling, and donation asks.
- Assist Sr. Manager with creating a new V11 Tessitura training document.
- Assist Assistant Manager with training and testing new Patron Services employees.
- Promote and Track Patron Services Incentive contests.
- Concert duty as scheduled.
- Perform additional duties as required by the Houston Symphony.
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What This Job Offers
Job Type
Part-time
Career Level
Senior
Education Level
High school or GED
