Patron Services Representative

HOUSTON SYMPHONY SOCIETY • Houston, TX

5d • Onsite

About The Position

Act as phone representative in taking inbound calls from Symphony patrons. Uphold and embody the Symphony’s customer service mission through proactively offering superior service, personalized care, and a positive experience that exceeds customer expectations. Process subscription and single ticket orders in the “Tessitura” ticketing system, including the facilitation of subscriber ticket exchanges and season ticket renewals. Ensure the accurate processing and mailing of customer tickets. Engage successfully in cross-selling, up-selling, and donation asks. Balance daily receipts. Work box office concert duty, as scheduled. Perform additional duties as required by the Houston Symphony.

Requirements

• High School Diploma or equivalent, college degree preferred.
• Experience in customer service and/or ticket office sales.
• Professional demeanor.
• Computer literacy.
• Strong initiative and ability to work independently and as part of a team.
• Flexibility and the ability to multi-task.
• Ability to work evenings and weekends, including some holidays.

Nice To Haves

• Knowledge of and interest in classical music preferred.

Responsibilities

• Act as phone representative in taking inbound calls from Symphony patrons.
• Uphold and embody the Symphony’s customer service mission through proactively offering superior service, personalized care, and a positive experience that exceeds customer expectations.
• Process subscription and single ticket orders in the “Tessitura” ticketing system, including the facilitation of subscriber ticket exchanges and season ticket renewals.
• Ensure the accurate processing and mailing of customer tickets.
• Engage successfully in cross-selling, up-selling, and donation asks.
• Balance daily receipts.
• Work box office concert duty, as scheduled.
• Perform additional duties as required by the Houston Symphony.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees