Senior Patron Access Assistance Srvs Attendant

Los Angeles Philharmonic Association•Los Angeles, CA

30d•$19 - $26•Onsite

About The Position

The Senior PAAS Attendant, reporting to the Operations Coordinator, welcomes and assists patrons, enforces theatre policy, and assists the PAAS supervisor at the Hollywood Bowl and The Ford. Starting pay commensurate with experience.

Requirements

Communicate efficiently and effectively with patrons and staff
Maintain the discipline and morale of the staff
Existing knowledge of or the ability to quickly learn the following:
Layout of theater and grounds
Event times and program information
Ticket information
Proper use of 2-way radios
Ability to:
Work outside
Bend, stand and walk (including hilly terrain and stairs) for up to duration of entire work shift
Lift and carry up to 30 pounds
Sit for up to a couple of hours at a time during work shift
Delegate duties as needed
For Cart Operators:
Current Driver’s License
2-3 years of driving experience
Proper training of cart operation

Responsibilities

Assist the Supervisor with daily tasks.
Operate the Operations Command Post
Utilize 24/7 software in Command Post
Answer questions from employees and patrons
Control pathways for wheelchairs and medicals
Operate 2-way radios
Respond to staff radio calls
Keep accurate time records
Assist in training and scheduling employees to take appropriate meal and rest breaks
Record accurate nightly incident reports
Review Field Interview Reports
Enforce theatre policies
Assist in training employees on Hollywood Bowl & Ford Theatre policies and procedures
Supervise emergency medical transport at direction of medical personnel
Always wear personal protective equipment during medical transport; may encounter bio fluids during the process
Assist in the operation of both venues
Assist other departments when necessary and as directed by a supervisor
Respond to a wide range of customer service issues with sensitivity and care
Respond to patron complaints
General duties as assigned