Patron Accounts Assistant

Des Plaines Public Library•Des Plaines, IL

2d•$18

About The Position

We are seeking a hardworking, self-starter with excellent customer service skills. This key role requires a team player who can prioritize and make judgment calls in a fast-paced environment. The successful candidate will assist customers with their library accounts and materials, help register them for cards and programs, and do outreach throughout the community. Computer literacy is a must!

Requirements

Two years college preferred.
Two years library experience or two years retail customer service experience.
Available to work evenings and weekends.

Responsibilities

Understands and carries out the Library’s policies and procedures
Assists patrons with all matters related to their Library accounts and answers public questions.
May be responsible for one or more of the following: fulfills interlibrary loan requests and reports statistics; registers public meeting room bookings, maintains the schedule and public calendar, and reports statistics; selects Quick Pick magazine collection and maintains display; and registers and processes special library cards for businesses, nonresidents, and a variety of other types of users.
Assists and instructs patrons in the use of the self-checks, automated materials handler, copier, and catalog.
Registers patrons for library cards, library programs, and other services such as voter registration and tax preparation appointments.
Checks materials in and out, renews items, and sorts and routes materials.
Answers Library directional and procedural questions and general community-related questions. Refers patrons to appropriate staff for assistance when necessary.
Promotes Library card signup at in-person visits to local schools and community events.
Reconciles patron accounts and takes payment for damaged and lost items.
Prepares daily cash deposit and cash register drawer for opening on the following day.
Accepts donations for the Friends of the Library and processes purchases from the on-going book sale.
Maintains public holds area, Quick Pick collections, and new Video Game collection, including shelving and straightening.
Compiles statistical data.
May attend appropriate meetings, workshops, and conferences.
May prepare weekly desk schedule.
Performs a variety of clerical tasks.
Performs other duties as assigned.