Patron Services Clerk

Carol Stream Public Library•Carol Stream, IL

About The Position

The Carol Stream Public Library is looking for a reliable and dedicated part-time team member with the availability to work Wednesdays 5-9pm, Thursdays 2-9pm, and every other Saturday 12-5pm and Sunday 1-5pm. Part-time employees receive 3 paid holidays, 2 additional floating holidays, and accrue paid leave. Part-time employees are eligible to enroll in vision benefits and can participate in an optional retirement investment fund. Position Summary: Performs the full range of circulation services and a variety of clerical procedures with a focus on successful customer interaction

Requirements

High school diploma or equivalent required
Two years customer service experience preferred
Strong customer service orientation
Ability to handle cash and credit transactions
Ability to interpret and execute detailed procedures
Interpersonal skills using tact, patience and courtesy
Attention to detail, accuracy and organization
Works collaboratively as a member of a team and independently with minimal direction
Uses verbal, written and electronic communication effectively • Proficient in using a personal computer and office productivity software
Applies basic problem-solving to a variety of situations
Multiple daily collection of materials from inside and outside book drop in varying temperature and weather
Ability to, bend, stoop, carry, reach, pull, push and lift up to 20 pounds

Responsibilities

Welcome visitors and respond to inquiries
Monitor incoming telephone calls and route accordingly
Monitor chat for curbside pickup of available materials
Deliver materials for curbside pickup
Perform Library materials check-in, check-out, renewals, placing and processing of holds
Assess the condition of returned and transited materials for review
Register, renew and maintain patron accounts
Sorts, shelves, relocates, and searches for library materials
Retrieve returned materials from book drop
Reads shelves for accuracy of order, re-shelving materials as needed
Explain account and borrowing policies to customers and staff
Assist customers in the use of Library equipment
Records transactions for statistical purposes
Performs other duties as assigned