Patron Services Supervisor (Temporary)
About The Position
ABOUT POMONA COLLEGE: Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges. JOB PURPOSE: The Temporary Patron Services Supervisor is responsible for coordinating front-of-house services for theatre performances and events, ensuring a safe, welcoming, and well-organized experience for all patrons. This role provides direct supervision to Ushers and Box Office Assistants and plays a key role in patron engagement, staff scheduling, and event operations.
Requirements
- Demonstrated leadership skills with the ability to supervise and guide staff effectively.
- Strong organizational, interpersonal, and communication skills.
- Ability to manage multiple responsibilities in a fast-paced, public-facing environment.
- Comfortable using electronic ticket scanners and basic event technology.
- Professional demeanor with a customer-service-oriented approach.
Responsibilities
- Coordinate and oversee front-of-house services delivered to theatre patrons during performances and events.
- Supervise and support Ushers and Box Office Assistants, including providing direction during events.
- Schedule ushering staff coverage for each performance and ensure appropriate staffing levels.
- Monitor and report patron attendance for each performance.
- Utilize electronic ticket scanning equipment to support event entry and flow.
- Maintain a professional yet approachable presence to ensure patron comfort and safety.
- Oversee multiple levels of activity simultaneously to ensure smooth operations and effective supervision of the student workforce.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
