Patron Services Representative

Pittsburgh Symphony Orchestra•Pittsburgh, PA

7d•Hybrid

About The Position

The Patron Services Representative supports the efforts of the Marketing Department by assisting in establishing, cultivating, and promoting relationships with all Subscribers to further sales and giving efforts of the Pittsburgh Symphony Orchestra. Patron Services Representatives enable all departments within the PSO to better serve the needs of the Patrons.

Requirements

Experience in Customer Service, Fundraising, or Sales required.
Excellent written, oral, and interpersonal communication skills.
Must be comfortable speaking and interacting on a telephone.
Strong computer skills, working knowledge of Microsoft Office.
High level of organization, professionalism, and attention to detail.
Must be able to function as part of a team.
Ability to problem-solve non-routine situations independently, locate appropriate resources as necessary; and determine when to refer patron issues to the Manager.
Must be able to use discretion when handling personal and privileged patron information.
Ability to work irregular hours, including nights and weekends as necessary.

Nice To Haves

Familiarity and proficiency in Tessitura.
Knowledge of music and orchestral repertoire.

Responsibilities

Actively renew, and increase subscriptions through various methods, including inbound and outbound phone calls, email, web, and in-person.
Renew, and solicit donations as an add-on to subscription calls.
Establish, cultivate, and promote relationships with designated PSO patrons.
Facilitate ticketing needs for subscribers and donors.
Provide outstanding personal concierge service for Patrons.
Act as a contributing team member of the Patron Services Area by working collaboratively to achieve individual, departmental, and organizational goals.
Process tickets and donations for designated patrons. Input necessary information into Tessitura; provide feedback to the Manager and/or VP of Marketing and Sales as needed.
Attend department or committee meetings, receptions, and events as necessary.
All other duties as assigned.