Patron Services Operations Manager

Virginia Tech • Blacksburg, VA

9d • $48,000 - $51,000

About The Position

The Patron Services Operations Manager provides leadership and oversight for front-of-house operations at the Center for the Arts at Virginia Tech; including patron services, rental event management, and concessions. Reporting to the Director of Ticketing and Patron Services, this position manages front-of-house operations and staffing while ensuring exceptional patron experiences. The Manager supervises student and wage staff, collaborates with internal and external stakeholders, and serves as a key operational leader in support of the Center’s performances and events.

Requirements

• Bachelor's degree in arts administration, business, event management, hospitality management, theater management, or related field; or equivalent combination of education and experience
• Ability to work a flexible schedule, including evenings and weekends
• Customer service and conflict resolution experience
• Strong written and verbal communication skills
• Demonstrated ability to organize and prioritize multiple tasks, coordinate projects or activities, and maintain accurate and timely administrative records

Nice To Haves

• Experience coordinating events, venue operations, patron service operations, or related activities
• Experience recruiting, training, scheduling, supervising, and evaluating employees, student workers, volunteers, or event staff
• Experience with ticketing systems such as Audience View
• Experience with venue management systems such as Artifax
• Experience managing rental or client-based events
• Experience in a performing arts center, university venue, conference center, or similar public assembly facility
• Experience overseeing concessions, retail, or ancillary revenue operations
• Emergency management, CPR, or First Aid certification

Responsibilities

• Provides leadership and oversight for front-of-house operations at the Center for the Arts at Virginia Tech, including patron services, rental event management, and concessions.
• Manages front-of-house operations and staffing.
• Ensures exceptional patron experiences.
• Supervises student and wage staff.
• Collaborates with internal and external stakeholders.
• Serves as a key operational leader in support of the Center’s performances and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level