Patron Service Coordinator

Anderson University • Anderson, IN

5d • Onsite

About The Position

The Nicholson Library at Anderson University is seeking a dedicated Patron Service Coordinator to lead our front-line hospitality and access services. This professional staff position plays a vital role in creating a welcoming library environment by supervising and mentoring student employees, managing circulation operations, coordinating resource sharing, and maintaining specialized services like large-format printing.

Requirements

• Bachelor’s degree.
• Experience working in a professional or office setting.
• Demonstrated leadership or employee supervision experience.

Nice To Haves

• Undergraduate degree in the Humanities, Education, Business, Theology, Computer Science, or a related field.
• 1–2 years of experience in a library, customer service, or staff management role.
• Working knowledge of Web Programming Languages, including, HTML, CSS, and Javascript
• Experience with Interlibrary Loan fulfillment, electronic resource management, or public services.
• In alignment with the university’s heritage and mission, the successful candidate will possess a mature Christian faith.

Responsibilities

• Recruit, hire, train, coach, and supervise a team of student workers, fostering a service-oriented environment.
• Plan, organize, and oversee library circulation, course reserves, stacks maintenance, and general patron support services.
• Manage and execute day-to-day operations for Interlibrary Loan (ILL) and consortial resource-sharing initiatives.
• Maintain large-format printing equipment, handle print jobs, and ensure adequate supplies are stocked.
• Lead student-facing outreach efforts, including curating featured collections, designing thematic book displays, and supporting library events and promotions.
• Assist with billing for lost or damaged library materials and process departmental charge-backs for print services.
• Compile, analyze, and report operational statistics and access data to support departmental strategic goals.
• Participate in Private Academic Library Network of Indiana (PALNI) initiatives related to access services and broader library goals.
• Collaborate with library staff on general projects, organizational improvements, and campus promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level