Patron Services Coordinator

University of Florida•Gainesville, FL

18h•$20 - $24•Onsite

About The Position

The Patron Services Coordinator is a forward-facing role at UF Performing Arts, focused on creating welcoming, seamless experiences for patrons, artists, and campus partners at every event. Supporting front-of-house operations, reception services, and event staffing, this position helps ensure performances, rehearsals, and special events are accessible, well-coordinated, and smoothly executed. Ideal for a people-centered, organized professional who enjoys a fast-paced, live-event environment, the role combines planning with hands-on support assisting with staff and volunteer coordination, scheduling, and event logistics while upholding high standards of customer service, accessibility, and safety. University of Florida Performing Arts (UFPA) is one of the country’s leading university presenters, dedicated to cultivating a vibrant cultural hub that presents world-class performances and artistic experiences for the University of Florida campus and the North Central Florida community. More than just a presenter, UFPA believes the performing arts are for everyone, offering a diverse season of music, dance, theater, and spoken word that inspires, educates, and connects audiences while reflecting the richness of global artistic expression. Performances take place across several distinctive venues: the Curtis M. Phillips Center for the Performing Arts, featuring a 1,700-seat mainstage theatre with reception foyers and an intimate UpStage setting; the Squitieri Studio Theatre a black box style theatre with approximately 200 seats; the historic University Auditorium, celebrated for it’s acoustics with seating for around 840 ; and the Baughman Center, an elegant serene space accommodating about 96 guests for smaller events and community gatherings. As a dynamic university unit, UFPA supports campus events and fosters meaningful engagement through the arts, welcoming both campus and community audiences. Patron experience, accessibility, and hospitality are central to UFPA’s mission, which also includes a strong commitment to community engagement through arts education, school partnerships, and outreach programs that bring creativity directly to students and area residents. UFPA’s mission is to ignite cultural and artistic connections for the students, residents, and visitors of North Central Florida. The Patron Services Coordinator serves as a key member of the UFPA operations and event services team, providing leadership for front-of-house personnel and volunteers while overseeing daily reception operations. This position is ideal for a highly organized, people-centered professional who thrives in a fast-paced, event-driven environment and enjoys balancing planning, supervision, and public-facing service.

Requirements

Bachelor’s degree; or a high school diploma and four years of appropriate experience. Appropriate college coursework may substitute for required experience at an equivalent rate

Nice To Haves

Experience in event management, performing arts, venue operations or similar
Demonstrated leadership experience
Strong customer service and interpersonal skills, including comfort with public speaking and facilitating group training
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office (Outlook, Word, Excel) and basic computer applications
Proven ability to collaborate effectively across teams and departments

Responsibilities

Overseeing reception office operations, including visitor services, mail, phone coverage, lost and found, parking permits, and event tracking
Coordinating day-to-day front-of-house operations
Developing, managing, and publishing FOH staffing schedules for performances, rentals, rehearsals, and special events
Supervising FOH staff and volunteers during events, including ushers, reception staff, and other event personnel
Recruiting, training, onboarding, and supporting hourly FOH staff and volunteers
Planning and executing volunteer recognition, training, and engagement events
Supporting payroll tracking, recordkeeping, and event expense reconciliation
Collaborating closely with the Event Services Coordinator and operations leadership to support seamless event execution
Upholding UFPA standards related to customer service, ADA accessibility, safety procedures, and risk management.