Services Coordinator

PACIFIC UNIVERSITY • Forest Grove, OR

3d • $41,600 - $45,900 • Onsite

About The Position

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice. At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge. Enrollment Management & Student Affairs at Pacific University is dedicated to fostering student development in support of a more just, sustainable, and caring world. Guided by our core values—equity and inclusion, care, community, and learning—we center holistic student wellbeing, cultivate a sense of belonging, and champion equitable practices. As part of this area, Campus Living is committed to continuous growth, collaboration, and innovation in service of our students and campus community. GENERAL DESCRIPTION OF POSITION The Services Coordinator is housed within Campus Living and provides administrative, operational, and customer service support that helps students navigate housing, campus services, and key Student Affairs processes. This position serves as a central service hub for Clark Hall, providing front desk leadership, administrative coordination, and high-quality customer service to students, families, faculty, staff, and visitors. The Services Coordinator supports efficient operations through budget management and processing, parking permit administration for the Forest Grove campus, supervision of student employees, and coordination of divisional and departmental processes. The role requires strong organizational skills, sound judgment, and the ability to work collaboratively across functional areas while remaining responsive to evolving institutional needs. The expected annual salary range is $41,600 - $45,900, depending on qualifications and experience.

Requirements

• Bachelor’s degree preferred; or a high school diploma (or equivalent) with four or more years of relevant professional experience in an office or administrative support role.
• Minimum of 2 years of administrative or operational experience, preferably in a higher education or student services setting.
• Demonstrated experience providing customer service and coordinating administrative processes.
• Demonstrated ability to effectively use workplace technology, including Google Workspace, databases, and related software applications.
• Excellent customer service and successful written and verbal communication with a broad and diverse audience in a culturally responsive manner.
• Ability to maintain confidential, detailed records.
• Proficient in the use of common office software, spreadsheets, email, databases, and electronic platforms.
• Demonstrated ability to work collaboratively with people in a wide range of roles.
• Demonstrates critical thinking skills in problem solving and decision-making.
• Ability to build and sustain rich collaborative relationships with university staff, students, and university partners of diverse backgrounds.
• Ability to prioritize and perform multiple projects, track data, meet timelines, respond to others in a timely manner, and work both independently and as a collaborative member of the University with a high standard of integrity and ethics, in support of the University’s strategic vision and the division’s annual goals.
• Able to make independent decisions and recommendations that align with policies, rules, and procedures; ability to ask questions and seek assistance when needed.
• Able to handle a variety of tasks in a fast-paced environment, working independently and/or as part of a team.

Nice To Haves

• Experience working within Student Affairs, Campus Living, or a related functional area.
• Experience supervising student employees.
• Strong proficiency with spreadsheets and data management tools (e.g., Excel, Google Sheets), including formulas, data tracking, and reporting.
• Experience with budget support, payment processing, and financial documentation.
• Familiarity with relational databases or student information systems (e.g., Ellucian Colleague).
• Demonstrated ability to work collaboratively across departments while managing confidential information.

Responsibilities

• Manage daily operations of the Clark Hall front desk, serving as a central point of information and support for Student Affairs areas housed in the building.
• Cultivate a high-standard service culture that ensures a welcoming, inclusive, and professional environment for all Clark Hall visitors.
• Assess needs, provide information, coordinate services, and refer individuals to appropriate campus resources.
• Coordinate responses to general email accounts and service inquiries with professionalism and discretion.
• Lead administration of parking permits for the Forest Grove campus.
• Coordinate parking application processing, database updates, permit issuance, and customer communication.
• Provide coordination and logistical support for student services such as but not limited to airport shuttles and recreation center passes.
• Recruit, hire, train, schedule, and supervise student employees supporting front desk operations and administrative projects.
• Provide ongoing coaching, feedback, and performance oversight to support student growth and leadership.
• Ensure accurate timekeeping and payroll coordination.
• Coordinate administrative budget support for designated Student Affairs areas.
• Process payments, invoices, reimbursements, and purchasing documentation in accordance with university procedures.
• Track expenditures, assist with reconciliation, and support budget monitoring.
• Troubleshoot and resolve residential student inquiries with generosity and accuracy, serving as a knowledgeable bridge to appropriate resources.
• Provide administrative and coordination support for housing processes, which may include guest and short-term housing, summer housing, and academic-year housing.
• Coordinate the day-to-day care of Clark Hall shared spaces, including scheduling, cleanliness, organization, supplies, and operational readiness.
• Serve as an operational and safety support resource for the building.
• Assist with office transitions and onboarding logistics.
• Support divisional and departmental projects, initiatives, and events.
• Analyze administrative processes and recommend improvements to enhance efficiency and service delivery.
• Serve on university or divisional committees, task forces, and hiring committees as assigned.
• Provide logistical and administrative support for meetings, orientations, trainings, retreats, and special events.
• Assist with preparation and editing of administrative documents, templates, webpages, and communications.
• Provide back-up support to Campus Living and Student Affairs colleagues as needed.
• Identify opportunities to enhance service delivery and the student experience.
• Perform other related duties as assigned.

Benefits

• Generous paid time off (for vacation, holidays—including winter break—and sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Generous retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• On-campus benefits, including free access to our sports facility and library
• Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level