Part-Time Patron Experience Associate - Evergreen Library

Jefferson County•Evergreen, AL

8d•$23 - $29•Onsite

About The Position

Jefferson County Public Library is seeking a customer-focused, part-time Patron Experience Associate for its Evergreen Library. The role provides frontline service to residents and other library users, helping them find information and resources such as books, e-books, library services, and job-search resources. The associate works with teammates to create a welcoming, inclusive, high-quality experience for everyone who visits the library. The Division of Libraries & Inclusion supports the library’s mission by providing equitable and free access to information, experiences, and opportunities. This position is scheduled for 20 hours per week and is eligible for standard benefits. It is represented by AFSCME, and employees are eligible for union membership under the collective bargaining agreement. The role must comply with laws and policies governing patron privacy and confidentiality, the American Library Association Code of Ethics, and ADA requirements for public access to space and technology.

Requirements

Bachelor’s degree.
At least one year of relevant experience.
Comply with laws governing patron privacy and confidentiality under CRS 24-90-119, the American Library Association Code of Ethics, and ADA requirements governing public access to space and technology.

Nice To Haves

Public library customer service experience.

Responsibilities

Provide information, referrals, and reader’s advisory assistance to patrons in person, by phone, mail, and electronic means.
Locate materials using manual and electronic databases within JCPL, other library systems, and other sources.
Refer patrons to community and other appropriate resources.
Advise patrons about online searching and instruct them in using equipment needed to access library resources.
Use customer service skills to determine patron needs, create an inviting atmosphere, and address or refer complaints.
Promote and present programs, classes, and workshops at the library and off site; provide quality programs in the associate’s area of specialty.
Conduct library tours and community outreach.
Participate in cross-functional teams and, under supervision, help develop and maintain instructional tools, databases, and reader’s advisory materials.
Assist with evaluating and maintaining the collection, including recommending and weeding materials, and suggest programming needs.
Help maintain the general appearance and safety of the division and library, and ensure access to physical and virtual materials.
Create web or social media content as needed.
Help design and create displays, bulletin boards, signs, posters, informational and directional aids, and special exhibits.
Keep current on relevant library policies and procedures, monitor adherence, and communicate policies to patrons as needed.
Stay current on new trends and technologies; collect, tabulate, and maintain data and prepare standardized reports as needed.
Assist in coordinating the work and schedules of ancillary staff and volunteers as needed.
May assume responsibility for library operations when the Public Services Manager and/or Person in Charge is absent.
Take appropriate action in response to disturbances and other emergencies.
Perform other duties and responsibilities as assigned.