Patron Accounts Assistant

Des Plaines Public Library•Des Plaines, IL

27d•$18 - $25•Onsite

About The Position

We are seeking a hardworking, self-starter with excellent customer service skills. This key role requires a team player who can prioritize and make judgment calls in a fast-paced environment. The successful candidate will assist customers with their library accounts and materials, help register them for cards and programs, and do outreach throughout the community. Computer literacy is a must!

Requirements

Two years library experience or two years retail customer service experience
Available to work evenings and weekends
Computer literacy

Nice To Haves

Two years college preferred

Responsibilities

Understand and carry out the Library’s policies and procedures
Assist patrons with all matters related to their Library accounts and answer public questions
Fulfill interlibrary loan requests and report statistics
Register public meeting room bookings, maintain the schedule and public calendar, and report statistics
Select Quick Pick magazine collection and maintain display
Register and process special library cards for businesses, nonresidents, and a variety of other types of users
Assist and instruct patrons in the use of the self-checks, automated materials handler, copier, and catalog
Register patrons for library cards, library programs, and other services such as voter registration and tax preparation appointments
Check materials in and out, renew items, and sort and route materials
Answer Library directional and procedural questions and general community-related questions. Refer patrons to appropriate staff for assistance when necessary
Promote Library card signup at in-person visits to local schools and community events
Reconcile patron accounts and take payment for damaged and lost items
Prepare daily cash deposit and cash register drawer for opening on the following day
Accept donations for the Friends of the Library and process purchases from the on-going book sale
Maintain public holds area, Quick Pick collections, and new Video Game collection, including shelving and straightening
Compile statistical data
Attend appropriate meetings, workshops, and conferences
Prepare weekly desk schedule
Perform a variety of clerical tasks
Perform other duties as assigned