Patrol Security Officer- Armed

Cambridge Security Services • Miami, FL

17d • $20 - $20 • Onsite

About The Position

The Patrol Security Officer supports safety and security operations at retail stores in Miami, Florida. The role combines customer service with visible security presence, including greeting customers, conducting frequent foot patrols, monitoring the store exterior and parking lot, and responding to emergencies. Officers are expected to maintain a courteous, professional demeanor and follow company protocols. They act only as silent witnesses regarding shoplifting and are not authorized to stop, detain, question, or accuse suspects; situations should be safely de-escalated with the Manager-In-Charge rather than through physical detention.

This is a full-time position paying $19.50 to $20 per hour, with 32–40 hours per week and required second-shift availability from 1500 to 2300. Work includes indoor and outdoor assignments and exposure to various weather conditions while patrolling. Officers must remain standing while on post and walk frequently on varied surfaces.

Candidates must hold valid Florida Class D and G security licenses and a valid driver’s license. Minimum qualifications include a high school diploma or equivalent, being at least 21 years old, and passing background screening and a drug test. Candidates must be U.S. citizens or legally authorized to work in the United States and able to complete required training.

Requirements

• Valid Florida Class D and G security licenses.
• Valid driver’s license.
• High school diploma or equivalent.
• At least 21 years of age.
• Ability to pass background screening and a drug test.
• Clear verbal and written communication skills, including the ability to exchange information, give instructions, and write reports in English.
• Strong customer service and active listening skills.
• Ability to remain calm under pressure and evaluate situations effectively.
• Good judgment and situational awareness.
• Professional appearance, demeanor, and attitude.
• Ability to stand for the entire shift while on post and continuously walk on various surfaces during patrols.
• Ability to react quickly to emergencies and safely direct emergency crews.
• Auditory and visual ability to monitor the parking lot, communicate clearly, and respond to incidents or directions from the Manager-In-Charge.
• U.S. citizenship or authorization to legally work in the United States.
• Ability to successfully complete all training required for the position.
• Availability for the second shift, 1500–2300.

Responsibilities

• Greet customers warmly at the store entrance, make direct eye contact, and provide world-class customer service.
• Conduct walking tours of the store’s front exterior and vestibule at least every 15 minutes.
• Inspect the store exterior for vandalism or damage and promptly report findings to the Manager-In-Charge and National Command Center.
• Monitor the parking lot for suspicious people and vehicles.
• Direct vagrants or loitering persons to leave the property and assist with removing unwanted persons as directed by the Manager-In-Charge.
• Accompany Front End Associates during cash pickups and deposits when requested.
• Accompany closing Store Associates to their vehicles when employee parking is off-site and the shift extends past closing.
• Act as a silent witness regarding shoplifting suspects; do not stop, detain, question, or accuse individuals.
• Respond to medical or fire emergencies by calling 911, protecting life safety, directing emergency personnel, and notifying the Store Manager.
• Complete clear, concise, and legible incident reports concerning customer incidents, property damage, emergency responses, or physical confrontations.
• Maintain a clean, wrinkle-free, fully buttoned and/or zipped uniform and properly polished shoes.
• Remain standing while on post, walk frequent exterior patrols, and respond quickly to emergencies.

Benefits

• Major medical coverage.
• Dental and vision insurance.
• Paid vacation.
• Free uniforms.
• Holiday premium pay of 1.5 times the hourly rate for hours worked on company-recognized holidays.
• Industry-leading training.
• Work Perks Discount Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED